When your IT team can’t solve a technical issue because vendor support won’t provide straightforward help, it doesn’t only cost your business time and labor – it costs you opportunities. If you could get help maintaining and optimizing your multivendor environment, your IT team could invest their time in finding creative, innovative solutions to problems that are more specific to your organization.
Additionally, a good IT support solution should help you find instances of overspending and cut costs whenever possible. Since multivendor support experts understand the offerings of multiple software vendors, they can point out if you’re using two software solutions that provide the same functionality. For example, maybe you’re paying for certain virtualization services through VMWare when Citrix would offer a similar solution for less.
Furthermore, a great IT support team would understand the importance of saving money and only charge when you need support. As you have taken care to craft your IT infrastructure in the recommended practices, everything should run smoothly most of the time. It’s hard to justify paying ongoing support costs to upper management when significant technical issues are relatively rare. However, when you need help, you need help. A good support team should understand this and won’t demand payment when no services have been rendered.