In the years I have worked for SoftwareOne, I have had the opportunity to speak to hundreds of IT Professionals in the Small to Mid-market Businesses (SMB) space regarding how they manage their software assets.
When SoftwareOne uses the term “manage” we don’t mean simply from a risk perspective on the off chance that the organization might be audited one day, but instead ensuring the companies we approach have a proper understanding of real user requirements.
Do they have full visibility of:
- User adoption and usage of purchased software
- Eradication of unused and unneeded software in the environment
- How to re-harvest software where there might be a new requirement for existing software in the organization that is installed but not used?
Also, does the IT manager have the ability to spot compliance issues and properly license all software entitlements before an audit situation arises? Do they have the proper measures and controls to prevent users installing rogue software, or purchasing and downloading software from untrustworthy or overly expensive sources?
From our experience, these are questions small and mid-market enterprises are struggling to answer with a resounding and positive yes.
And that’s because this level of management and control requires that your small business has a few things in place:
- Firstly, the right policies, processes and controls,
- Secondly full visibility of all installed and hosted software and the usage thereof,
- Thirdly, a person, or people, who have a deep level of understanding of not only how the software is licensed, but how to apply that licensing in the most commercially beneficial way possible,
And finally a proper SAM tool which ties this all together.