Top 5 Office 365 Migration Challenges
Most companies are now switching to Office 365. My cloud colleagues and I notice that our customers encounter a number of recurring challenges. We have assigned them to five main categories.
Microsoft provides a flood of information about Office 365 that generally focuses on implementation and new features. All the same, we observe that plenty of questions remain in regard to hybrid identity and exchange implementation. Many conversations revolve around issues of support and the performance of Office 365. What’s more, new features are added to the Office 365 service every quarter. 155 features have already been added, 81 are currently being rolled out and another 170 are in development. Office 365 reduces the administrative workload, of course, but however hard you try, it will still be difficult to keep an eye on how all the new features impact the company.
Many companies are expanding their working hours to keep pace with the standardization of the modern workplace. Many companies have offices all over the world. How can you keep track of the performance and availability of Office 365, which company is afflicted by malfunctions, who will you call, and at what price?
Most users will feel confident about working in Exchange Online. After all, their e-mail accounts are available in the familiar Outlook application. But if we consider the use of Skype for Business, SharePoint, OneDrive for Business or Microsoft Teams, it may well be sensible to consider organizing user training to ensure that the investment in Office 365 pays off as much as possible. This is a continual process, so it is advisable to keep pace with the steady stream of new features and to monitor adoption of all available solutions. In our experience, many of the features in the purchased Office 365 Suites remain unused, despite the availability of detailed TechNet documentation.
With its roughly 500 different settings spread over 11 portals, Office 365 is a handsome but nevertheless fairly extensive platform. How can you make certain that the Office 365 device satisfies organizational regulations like the ISO or NEN standards? Changing just one of the 500 available settings can have significant knock-on effects for security if you’re not precisely aware of the implications, for instance allowing external content items without restrictions, e.g. in the HR or accounting departments.
There is no need to fear a lack of licenses once you have switched to Office 365. The tricky part is keeping an eye on their actual use. In practice, many licenses remain unused, or only parts of the purchased Office 365 Suites are adopted. We can help you to gain insight into which licenses are used, so you can tell at the press of a button where you can save money.
As you can see, using Office 365 comes with a number of challenges. Our managed service solution for Office 365 is called 365Simple. It can help you overcome these challenges. The service consists of three modules:
- Support (Problem Management)
- Optimize (Adoption)
- Manage (Change Management)