Today’s organizations are built on modern technologies that became the foundation for successful businesses. But the rising demand for new technologies also brings an increasing need for instant troubleshooting and high-quality IT support services.
Without an efficient support strategy in place, business productivity can dramatically decrease and costs can quickly increase through inefficient multivendor support coordination. Adding to this, your business agility is challenged by an IT workforce often bound to answering support requests rather than focusing on their core business tasks.
Businesses facing sudden disruptions in their technical operations require quick resolutions. While individual systems such as collaboration platforms or email clients receive support through their specific (licensing) contracts, it can be very time-consuming for IT teams to troubleshoot issues across a portfolio of systems and products from different vendors.
Let us take the burden of managing a complex vendor environment off your shoulders so you can concentrate on your core tasks. With a professional Unified Support service in place, you can create an efficient IT environment and free up working time and resources that will help you to:
Simplify Your Support Experience Across Different Vendors
With Unified Support for MultiVendor from SoftwareONE you just pay for what you really need, allowing to potentially benefit from reduced support costs. We take care of the rest: Work with a single point of contact for all your incident and service request needs and benefit from our 24x7 availability via phone, email & online support portal across multiple languages.
Flexible Credits which can be used for incidents and service requests across multiple vendors
Proactive Services depending on country / region
Single point of contact for incident and service request across multiple vendors
Service Success Manager committed to your service satisfaction
for incident and service request involving multiple vendors
Translation Support when customer and vendor language differs (depending on region)
Support Center available across multiple languages (depending on region)
Consume credits only when opening incident or service request tickets