It’s no secret that maintenance and support costs are the main source of revenue for software publishers and form the major part of software budgets for end users. When you purchase software licenses, you will most probably purchase support and maintenance as well. Support and maintenance typically include the right to make use of new product features, regulatory updates, bug fixes and phone, web-based or even on-site support when you need help with your software. The costs usually represent a percentage of the (net) license fee and typically amount to approximately 20% of the license fee.
Publishers usually do not offer discounts on contractually agreed maintenance and support fees. Procurement officers are often very focused on the up-front license price and are not always taking the recurring annual support maintenance fees into account.
A piece of advice: don’t get tricked into buying licenses that you don’t currently need just because you’re being offered a substantial discount. Keep in mind that most publishers apply an annual indexation to the maintenance and support cost.
And to make it even more complicated for the end users, some software publishers have strict clauses on how the end users can terminate support- higher prices for the remaining support, “all in, all out” conditions with no chance to terminate support for some licenses only, high reinstatement fees in case you want to go back on support etc.
So, what can you do? If you’re concerned by now, the good news is that there are some things that you can do to keep these costs under control. Read our tips below.