Before you purchase any headsets, think about how they will be used. Will mobile, remote, or office workers use these headsets? Do they need to fit into a dynamic Future Workplace strategy, or could they be tied to a single workstation? Each type of headset is designed for different use cases, so it’s important to outline the intended purpose of the headset before purchasing.
The best headsets for business usage have noise-cancelling capabilities through both the headphones and microphones. For headphones, this can be done through padded, snugly-fitted earpieces that muffle most exterior noises, or special Active Noise Cancellation technology where the headset produces sound waves that are specifically designed to block out incoming disruptions. Microphones should also filter out background noise which often means they are surrounded by foam padding and accompanied by dynamic microphone technology.
Finally, if you choose to purchase wireless headsets, ensure they can hold at least eight hours of battery power so they last through the entire workday. You should also ensure that the headset can charge while in use, just in case an employee forgets to charge the headset before a call.