headsets for user

Teams Tutorial

Select the Right Headsets for Users

How to Select the Right Headsets for Users

Last week, we introduced you to some key functionalities in Teams and showed you how to create proper meeting invite. Today, we would like to take a look at one of the most important key pieces you will need for solid audio and video meetings – your headset. A headset is one of the most important considerations for a modern communications strategy. There are a lot of scenarios that demand your workforce have high-quality headsets - traveling salespeople, remote call center agents, or even conference calls when your employees cannot be physically present in the office. Choosing the wrong headset can lead to a lot of miscommunication and fractured conversations – but choosing the right headset can have a huge positive influence on productivity and business outcomes.

Imagine your salesperson is targeting a client who is choosing between your organization and one of your competitors. Your competitor doesn’t have proper communication equipment and conducts their sales call from a cell phone. Therefore, their pitch is peppered with annoyances – a crying child in the background, beeping cars, and a barking dog frequently interrupt them. After this stressful call, the client calls your representative who carefully chose the perfect headset – and the sound is crystal clear. There are no distractions, just a simple conversation. Projecting a more professional appearance can alter an individual’s perception of your entire business.

However, there are a lot of different headsets on the market. It can be difficult to find something that aligns with your communication strategy while meeting all of your business needs, and for the right price. Let’s look at a few key considerations to keep in mind when purchasing headsets for your workforce.

General Considerations

Before you purchase any headsets, think about how they will be used. Will mobile, remote, or office workers use these headsets? Do they need to fit into a dynamic Future Workplace strategy, or could they be tied to a single workstation? Each type of headset is designed for different use cases, so it’s important to outline the intended purpose of the headset before purchasing.

The best headsets for business usage have noise-cancelling capabilities through both the headphones and microphones. For headphones, this can be done through padded, snugly-fitted earpieces that muffle most exterior noises, or special Active Noise Cancellation technology where the headset produces sound waves that are specifically designed to block out incoming disruptions. Microphones should also filter out background noise which often means they are surrounded by foam padding and accompanied by dynamic microphone technology.

Finally, if you choose to purchase wireless headsets, ensure they can hold at least eight hours of battery power so they last through the entire workday. You should also ensure that the headset can charge while in use, just in case an employee forgets to charge the headset before a call.

Choose a Type of Headset

There are three primary types of headsets on the market: wired, Bluetooth, and DECT headsets. Each have their own sets of benefits and are best suited to different use cases.

Wired Headsets

Wired headsets are a classic choice that still have a place in today’s communication strategies. Typically, these headsets will provide the best quality for your dollar, but they come with a clear limitation: the wire. This can throw a wrench in any comprehensive communications strategy, as it keeps employees literally tied down to their desks and unable to easily switch devices. In addition to this, the wire will likely be the first thing to break on the headset. With that being said, wired headsets certainly have a place in an organization that is cost-conscious and has a dedicated desk for each employee.

Bluetooth Headsets

Bluetooth headsets resolve a lot of the issues posed by wired headsets. They can establish a wireless connection with multiple devices and are simple for a user to set up on their own. It’s easy to switch a Bluetooth headset from your laptop to your mobile device to enable seamless communication across devices. Typically, Bluetooth headsets provide satisfactory voice quality, and many have an ergonomic design that makes them comfortable to wear for long periods of time. With all these benefits, Bluetooth headsets are quite inexpensive for the functionality they bring.

However, there are a few drawbacks. Bluetooth runs through a 2.4 GHz channel, which can cause interference with other wireless connections that use the same channel - including the channel your workstation uses to wirelessly connect to the internet. They also have a lower audio bitrate than most wired and DECT headsets, which can negatively impact the clarity of your voice. In addition, some solutions may have bugs that prevent the Bluetooth headset from seamlessly changing devices as intended. For example, there is a known issue with Microsoft Teams where some devices aren’t recognized if they are plugged in after Teams loads.

Digital Enhanced Cordless Telecommunications (DECT) Headsets

DECT headsets are a common alternative to Bluetooth headsets. They don’t face the same interference issues since they tend to operate in a different channel than wireless connections - typically the 1.9 GHz frequency band. They also offer incredible voice quality when compared to Bluetooth microphones. Additionally, they have an amazing range. While most Bluetooth headsets must be within 30 feet of their host device, DECT headsets will have crystal-clear sound quality and a strong connection even if they are 300 to 500 feet away from the host device.

Unfortunately, DECT headsets are not the perfect solution. They’re often more expensive than their Bluetooth or wired counterparts and don’t fit into a unified communications strategy as smoothly as Bluetooth headsets. They must be individually set up on each device - if a user would like to use it on a new device, he or she must attach a physical receiver to the new device and repeat the set up process. This unfortunately prevents most DECT headsets from integrating with mobile phones.

Final Thoughts

There are many different kinds of headsets to consider when constructing a communications strategy. Some headsets are ideal for users that must work from home, while others – such as the Bluetooth headset - are more flexible and ideal for a comprehensive unified communications strategy.

With that being said, choosing the right headset won’t solidify your Future Workplace strategy. There will be occasional snags and technical difficulties along the way that can be time consuming and difficult to resolve – especially if an employee is remote. For that reason, We offer a simple solution to your communication woes through 365Simple. With the right headset and approach to long-distance communication, employees will enjoy better concentration, improved access to information, and endless opportunities for collaboration. Don’t feel overwhelmed by too many choices. If you are uncertain, we are here to help you find the best fit for your employees.

Make Sure Your Headset Integrates with Your Communications Strategy!

Our infographic will help you choose the right headset and perfect your communications infrastructure with expert advice.

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Author

Homero Gessler

Homero Gessler

Solution Specialist

Future Workplace

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