The role IT takes in organizations has evolved over the decades, as its influence on innovation and competitiveness ebbs and flows. In today’s era of digital transformation, IT once again finds itself critical to business success, suggests Rene Nulsch, CIO SoftwareONE Group. It is, he notes, at the heart of organizations’ embrace of disruptive digital technology — or at least should be.
At the same time, disruptive technologies and business models are posing a challenge to traditional IT organizations, says Jason Mackay, General Manager of SoftwareONE Canada.
“IT is being challenged right now in terms of being relevant,” he says, pointing to the dangers posed by shadow IT purchases. “Years ago, if people wanted technology they were held in check by the IT organization. They would adopt technology at the pace of the IT organization.
“Today it must be reversed for IT to create value, or the lines of business will simply outsource.”
We spoke with Nulsch about the role of the IT organization in its move towards global managed services and its own digital transformation.