Why you should measure productivity
As you work through implementation, you must measure productivity. As David Collier explained, it’s a great way to find out if your strategy is working. “I would be taking a look at the productivity scoreboard and making sure that those things are in place and also looking at the adoption dashboard to see if there’s a reduction in emails or an increase in sharing.” By also employing the use of focus groups, David Collier was mindful not to push the technology too hard and to truly listen to employees. It’s important to see if your strategy is a success through measurements and always listen to the feedback you are receiving through end-users.
Measuring productivity is important because it allows you to look at each department individually and see what’s working and what isn’t. If one unit is using Teams much more than the others, what is the reason? Look into what worked for these end-users to find new tactics to refine your methods. As Jonathan Graham mentioned, ACM should feel less about the IT department alone and more about a collaboration, and that’ll be the difference.
In terms of change management, one of the most beneficial features of Microsoft 365 is the analytics tool. And while taking note of productivity is a huge plus, you must also measure for the simple fact that your leadership is going to want to understand the cost of ACM. “The measurement of productivity is personal and intimate to the business,” said Joe Morley. “Per department, everyone has their own story.” Through analytics, you can start to piece together what your ACM story is and shape out what will happen next.