SAM Tools: The Power Of A Solid Entitlement Management Process

SAM Tools

The Power Of Entitlement Management

SAM Tools: The Power Of A Solid Entitlement Management Process

When used for the right reasons and with the proper knowledge, SAM tools are without question a great investment. They help organizations to automate parts of their SAM business practice, offer more control over software asset spending, and more visibility on software compliance reporting. While in the first article of this series I covered the importance of understanding the real capabilities of SAM tools, so you can get the most out of a SAM tool investment, in this article I would like to detail the importance of solid software entitlement management and the different features you can use when uploading your entitlements into a SAM tool.

It All Starts With Your Contracts

With or without a SAM tool in place, software entitlement management, also known as contract management, remains the first essential step in SAM business practices. But what makes it so important?

Software entitlement management and its associated processes allow organizations to have visibility on their software investments, software included rights, restrictions and limitations. In other words, the software contracts dictate the way one can install and use a piece of software, what type of information should be collected to determine the software usage and eventually how to set up and configure the SAM tool. It is therefore fundamental to have a complete understanding of your software entitlements before setting up your SAM tool.

Yet, to many organizations, whether they are small, medium or large, software entitlement management remains a business practice defined entirely by understatements: ‘I manage my support renewals and that is enough’, ‘I use this excel spreadsheet where I store product names, quantities and metrics, so I am in control’,and the list goes on. Unfortunately, reality is different. Lots of customers usually underestimate the complexity of identifying and analyzing the right data sources (proof of entitlements) that contribute to the creation of what I call a ‘software entitlements overview’. If you only keep track of the list of products, quantities and metrics, without understanding all the conditions, rights and limitations that govern them, the risk is that you may overuse certain products or may not use them in accordance with what is stipulated in your agreements, and in case of a SAM tool, the risk is to configure and manage it wrongly.

Need Help With Your Software Entitlement Analysis?

If you’re in need of support to set-up or manage your SAM tool, reach out to us.

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