First, here at SoftwareONE we readily admit that a prediction is simply an educated guess. However, having spent the past eight years of my life living in the Software Asset Management (SAM) ecosystem, and actually helping hundreds of customers execute on their vision, I feel more capable than most to offer a few predictions for the next few years.
By 2022, we expect the failure rate for SAM initiatives to reach 25%, whereby a customer quits their efforts altogether and either focuses elsewhere or abandons the investment because of useless information. Gartner and other IT research supports this statistic and suggest the failure rate could be even higher. Furthermore, we predict that 50% of customers who endeavor a SAM program will fall woefully short of benefit expectations due to failures to drive change, internal bureaucracy, missing skillsets, mismatched tool decisions and unrealistic expectations.