SoftwareOne case study

ASM Aerosol Service AG

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Objective

By ordering Crayon’s (formely SoftwareOne) Managed Security Posture, ASM was pursuing the goal of comprehensively improving the security situation in the Microsoft 365 environment – technically, organizationally, and from the point of view of human resources.

Originally the company had planned to introduce additional IT security software solutions. However, SoftwareOne was able to provide a convincing demonstration, showing that external security software was not necessary at all, and that the solution was already available within the company with the Microsoft 365 licenses.

The new task was therefore to implement a customized security concept based on the Microsoft tools and to maintain this as a managed service.

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Client
ASM Aerosol Service AG
Industry
Manufacturing
Services
Cloud Services
Country
Switzerland

Project summary

SoftwareOne and ASM started by analyzing the existing infrastructure, the individual requirements and the company's risk appetite. On the basis of this analysis, SoftwareOne developed a company-specific security baseline based on the Microsoft 365 Security Stack, which was then rolled out in the customer's Microsoft environment. The baseline is continuously updated and adapted to new threat scenarios as part of the SoftwareOne Managed Security Posture.

SoftwareOne impressed with its security concept, which adds proactive protection to the continuous monitoring of the IT environment (managed detection & response). Preventive system hardening is designed to eradicate risks before they even arise. The SoftwareOne Managed Security Posture gives ASM direct access to SoftwareOne's international network of experts: IT security specialists from different countries contribute their experience from comparable projects.

With SoftwareOne as our managed service partner, we can sleep better again. We know that our IT security not only reacts to threats, but also proactively combats them – a crucial advantage in our industry.

Thomas Strauman

IT Team Leader, ASM Aerosol-Service AG

SoftwareOne was able to leverage its close partnership with Microsoft and the comprehensive expertise of its security consultants, particularly in the coordination with Microsoft and the configuration of the powerful security features included in Microsoft licenses.

A high degree of automation now enables cyber attacks to be quickly detected and combated without the need to invest in internal resources. In addition, the managed service naturally also includes personal support. Monthly consultations with the customer include not only an analysis of the current security situation, but also recommendations for the IT security roadmap, such as the introduction of Microsoft Copilot. In addition to technical measures, SoftwareOne actively enhanced employee awareness through regular phishing simulations and awareness training. This created a strong ‘human’ firewall.

 

Result

The partnership with SoftwareOne has led to a substantial professionalization of the company’s IT security without ASM having to invest in additional tools.

The effectiveness of the SoftwareOne Managed Security Posture in strengthening ASM's resilience to threats became abundantly clear after only a short time: a cyber attack was detected at an early stage, and SoftwareOne's IT security experts were able to take immediate countermeasures and fend off the attack without any consequences for the customer.

ASM also took the successful project as an opportunity to extend the collaboration to other areas such as software licenses and cloud issues.

  • IT security as a managed service in the Microsoft 365 environment
  • Optimum use of existing Microsoft licenses
  • A genuine reduction in the workload for the internal security team
  • Continuous sharpening of employee awareness through phishing simulations and awareness training
  • Comprehensive automation as the key to combating ultra-fast attacks
  • Direct access to SoftwareOne's global IT security network
  • Sustainable boost in customer trust in a demanding, partly regulated industry
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