SoftwareOne case study

Creditinfo

SoftwareOne (formerly Crayon) created a cost-effective and secure AWS system for Creditinfo Eesti's infrastructure.

Creditinfo Eesti, the leading credit and business information provider in Estonia, engaged SoftwareOne to conduct a comprehensive AWS Well-Architected Review. As part of the international Creditinfo Group, Creditinfo Estonia operates in more than 40 countries, necessitating a robust and optimized AWS framework to ensure operational excellence.

Critical needs

Comprehensive monitoring and telemetry: The need for continuous, comprehensive monitoring and telemetry solutions to detect and address potential issues proactively.
Security vigilance and compliance: The critical requirement to stay abreast of security threats, implement security controls, and ensure compliance with best practices to safeguard the workload.
Data management and classification automation: The need for automated processes to identify, classify, and manage data effectively, reducing the risk associated with mishandling sensitive information.
Disaster recovery planning and automation: The importance of establishing and regularly testing disaster recovery strategies, along with the automation of recovery processes to ensure business continuity.
Training and awareness programs: The need for ongoing training programs to educate teams on security, testing, and monitoring practices, ensuring a proactive approach to risk mitigation and workload improvement.

Creditinfo was looking to audit its current AWS environment and improve the existing processes, solutions, and practices. Andrus Leok, Head of IT at Creditinfo Eesti explains: "We realized we needed to improve tools to have better overview of our AWS resources in usage and cost wise, automate processes, and overall optimize the use of DevOps tools in our AWS environment. SoftwareOne addressed these challenges in our digital infrastructure and proposed the necessary processes to solve them."

Client: Creditinfo Eesti
Industry: Finance
Platform: AWS Cloud
Services: Cloud Services
Country: Estonia

Success highlights

Successful implementation of telemetry and dependency tracking: Implemented application telemetry and dependency telemetry to enhance visibility into system behavior, reducing the risk associated with potential issues.
Robust testing and validation processes: Successfully tested and validated changes in the system, mitigating high-risk scenarios and ensuring the reliability of the workload.
Proactive security measures: Effectively identified, addressed, and stayed current with high-risk security threats, recommendations, and implemented robust security controls in development pipelines.
Data management and classification: Implemented automated identification and classification of data, ensuring high-risk data is properly managed and securing sensitive information.
Disaster recovery readiness: Established and tested recovery objectives, strategies, and automated recovery processes, ensuring resilience in the face of high-risk scenarios.

Better tools to serve customers

Creditinfo helps Estonian companies, financial institutions, government offices and private individuals to make informed decisions about counterparty and credit risks, providing the tools and data to grow revenue, minimize credit losses and provide insights. They are an expert in developing easy solutions to complex problems.

However, being the relevant and right service provider for its customers require Creditinfo to always stay up to date, secure and cost-effective with its systems and tools.

SoftwareOne's strategic insights helped us to start with better monitoring of the costs and become more efficient in our AWS environment. Their recommendations not only strengthened our security measures but also streamlined our operations, leading to tangible business value.

Andrus Leok

Head of IT, Creditinfo

Identified areas of improvement in the AWS environment

SoftwareOne performed the Well-Architected Review to identify areas of improvement within the customer's AWS environment.
The review encompasses operational excellence, security, reliability, performance efficiency, and cost optimization.
Based on these five pillars, SoftwareOne identified best practices and described the recommended steps to maximize business value and minimize risk.
After the review, a mitigation strategy to improve the customer's workloads based on the Well-Architected Review findings was proposed.
SoftwareOne helped the customer to improve its workloads and found new ways to use their DevOps methods inside AWS.

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SoftwareOne's recommendations

Security: Implement a proactive security strategy, including regular monitoring, automated testing, and continuous education on emerging threats, ensuring that security controls are embedded throughout the development and release lifecycle.
Disaster Recovery: Develop and regularly test a comprehensive disaster recovery plan, incorporating automated recovery processes to minimize downtime and data loss, and actively manage configuration drift at the disaster recovery site or region.
Training: Establish ongoing training programs to enhance team awareness and skills in areas such as application security, testing, and monitoring, fostering a culture of security ownership within workload teams and ensuring readiness for evolving challenges.

Results and business impact

The implemented changes significantly resolved Creditinfo's operational challenges and expanded business value. Automation of manual backup systems, mitigation of risks, and increased reliability were among the most notable outcomes.

Having experienced tangible benefits, Head of IT of Creditinfo is keen to recommend SoftwareOne's consultancy services to companies seeking a reliable, secure, and cost-effective cloud architecture.

Collaboration with SoftwareOne was smooth and pleasant. Not only did they show high level of competency, but they were also fast, responsive, and constructive in their service. I can recommend SoftwareOne to other customers with similar needs.

Elari Tammenurm

CEO and Director of IT in Baltics, Creditinfo

About Creditinfo Eesti

Location: Tallinn, Estonia
Industry: Professional Services
Platform: Amazon Web Services (AWS)

The main activity of AS Creditinfo Eesti is collecting business and credit information, valuing it and providing registry services related to the information, including managing Estonia's largest non-payment registry.

The goal of Creditinfo is to provide companies with the necessary information and data analysis services at every stage of development. The analysis and interpretation of the data performed by us gives companies the opportunity to make more optimal and smarter business decisions.