Too complex to fully understand?
Oracle’s Technical Support policies are often misunderstood or not fully understood by end-users entering into a support maintenance agreement. With this article, we aim to provide you with a basic overview of how the different clauses of Oracle’s Technical Support policies work. A proper understanding of these clauses and agreements is the first step to determine cost saving and cost avoidance opportunities that may be applicable for your own Oracle software license portfolio.
Too complex to fully understand?
Oracle’s Technical Support policies are often misunderstood or not fully understood by end-users entering into a support maintenance agreement. With this article, we aim to provide you with a basic overview of how the different clauses of Oracle’s Technical Support policies work. A proper understanding of these clauses and agreements is the first step to determine cost saving and cost avoidance opportunities that may be applicable for your own Oracle software license portfolio.