In order to drive value, you’ll need to monitor end user adoption from the outset. Adopting Microsoft 365 is more than just a simple change, it is getting your organization to fundamentally change its way of working - and that is no small feat. The first thing to note is that there will be resistance. Resistance is a fact of life in any situation involving change. If you anticipate resistance to the adoption of M365, you can be proactive and manage it effectively.
An important thing to note here is that resistance is a given. Look at it as something to uncover rather than something to avoid or overcome. The next step, then, is to recognize the common themes of resistance. Some may feel they simply don’t have the time, they could have an insecure platform, or they may view it as just another tool. This is why it is so important to have a proper training program in place as users may feel that they don’t have enough support or training to move forward. Another component of this is management reinforcement. Make sure management is leading by example so that everyone in the organization is taking the adoption seriously.
And if none of those seem to be the reason for resistance, consider the fact that they just might not be ready. Change is not desirable, and again, you’re essentially asking employees to change the way they work. Be patient, expect the pushback, and employ resistant management techniques. These techniques can be as simple as expressing empathy and listening to employee concerns at the individual level. For remote employees, you may want to schedule regular calls with team leaders so they can communicate any shortcomings. Then, find ways to remove barriers, create hope, and show the benefits of change in a real and tangible way. Making your employees feel as though their pain points are really being heard will go a long way.
How does that translate into actionable steps? The top reported activities for driving Microsoft 365 adoption are:
- A defined vision of how Microsoft 365 will be used.
Support from senior leadership that encourages people to use Microsoft 365.
A good training program for end users – Microsoft 365 is a huge and complex platform.
Heightened awareness through the use of email, Intranet announcements, posters, newsletters, and teaser videos.
A coaching plan for team leaders to reinforce expectations and define the ‘why’