Welcome to the

SoftwareONE Accessibility & Digital Inclusion Virtual Summit

Welcome to the SoftwareONE Accessibility & Digital Inclusion Virtual Summit

SoftwareONE UK, in conjunction with Microsoft, warmly welcomes you to our Accessibility & Digital Inclusion Virtual Summit. Our aim is to educate, inspire and connect organisations who are committed to making the workplace accessible for everyone.

Due to Covid-19, we turned our planned in-person events in Manchester and Dublin, to this Virtual Summit. We have endeavoured to make this event as accessible as possible, including using Microsoft Teams Live Events to host it, which includes live captioning and screen reading tools. If for any reason you cannot access the event or have technical questions, please contact and one of our team will assist you in getting on line.


Get Social



@SoftwareONEUK @SoftwareONEIre





10.00 – 10.20


Andy Dunbar, Services Director UK, Ireland, Iceland & Africa

Una Keeshan, Country Manager – SoftwareONE Ireland

10.20 – 10.40

Microsoft’s Accessibility Vision

Hector Minto, Accessibility Evangelist -  Microsoft

10.40 – 11.00

It starts with a culture shift

Simon Bishop, Global Head of Recruitment – SoftwareONE

11.00 – 11.20

Delivering accessible experiences for everyone - Scopes journey

Andy Hall, Head of Digital Inclusion for Scope

11.20 – 11.40

Comfort break

Get a drink and a snack, plus take a selfie and share it!

11.40 – 12.00

Technology – the power and the promise

Robin Christopherson MBE, Head of Digital Inclusion – AbilityNet

12.00 – 12.20

Part 1 of Microsoft Office 365 demo

Joe Morley, SWO Future Workplace Consultant

12.20 – 12.40

Accessing Brains in business

Caroline Turner, Neurodiversity consultant and founder of Creased Puddle

12.40 – 13.00

Microsoft Office 365 Demo part 2

Peadar O’Sullivan, Senior Consultant, Future Workplace – SoftwareONE

13.00 - 13.20

Inclusion & diversity - the opportunity & support

Gerry Ellis, Accessibility & Useability Consultant at FeelTheBenefIT and Group Technology and Customer Solutions – Bank of Ireland

13.20 – 13.30

Closing remarks

Andy Dunbar, Services Director UK, Ireland, Iceland & Africa

13.30 – 14.30

Virtual Lunch & learn

Choose your break out options below. You can pop in to each of them if you wish. The links for each break out will be shared in the chat panel of the main event.

Virtual lunch & learn breakout options


Learn more about the accessibility features in Microsoft 365 with Joe and Peadar


Ask Caroline, Gerry and Robin about their first had experiences of working with a disability or difference.


Ask Andy Hall, Andy Dunbar, Simon and Hector on what steps should be taken to make a more accessible organisation.

Our Speakers



Hector has been a Microsoft Tech Evangelist for Microsoft Europe, Middle East and Africa for almost 4 years, sharing his expertise in accessibility, assistive technology and disability issues.

Previously, Hector was co-creator of the learning curve for eyegaze technology, a pedagogy for children (and often adults) to embrace technology despite complex physical, cognitive and emotional disabilities.

His goal at Microsoft is to driving change in disability employment, awareness, design principles and inclusion.



Andy has a wealth of experience and knowledge in leading digital and technology product accessibility projects for both public and business systems.

From delivering a research program to develop new working practices and focused solutions for unemployed blind and partially sighted people at the RNIB during his 9 year tenure, Andy has more recently been heading up the Digital Inclusion team at Scope.

Whilst at Scope, Andy has led many projects to drive change in accessibility, with programs such as delivering working practices to BS8878 and providing the technical aspects of ‘The Big Hack’ – which is Scope’s mission of calling on business to improve their digital services for disabled customers by making sure websites, apps and online services are delivering inclusive design and are accessible to everyone.



Gerry is Chairperson of Bank of Ireland's Accessibility Network within its overall Inclusion and Diversity program.

With almost 40 years of experience at the bank, Gerry's 9 - 5 responsibilities is as a technical expert on the bank's mainframe computers. As chairperson of the Accessibility Network, he promotes the development and delivery of an inclusive work environment where all colleagues are enabled to reach their full potential and where the bank's services meet the needs of the maximum number of its customers.

Parallel to this, Gerry has promoted the social inclusion of persons with disabilities for over 30 years in a voluntary capacity under the name of Feel The BenefIT.

Nationally, Gerry's many achievements include being the former Chairperson of the Irish Council of People with Disabilities, founder member and first Chairperson of the Visually Impaired Computer Society and Co founder with Professor John Kelly of the Association for Higher Education Access and Disability (AHEAD) .

Internationally, Gerry has spoken at accessibility-related conferences in around 35 countries on 5 continents, is a member of the European Disability Forum's Accessibility Expert group, vice-Chairman of the ITU's Joint Co-ordinating Activity for Accessibility and Human Factors, and has contributed to several ISO and European standards.



Caroline is the founder of Creased Puddle Ltd, a York based Neurodiversity training and consultancy company. Caroline spent 21 years as a Police Officer qualifying to Inspector Level before retiring in 2017. In 2015 she was supported by her Chief Officer team to create the first Neurodiversity support group in British Policing.

Creased Puddle was launched in early 2018 and has since grown to become a nationally recognised centre of excellence for Neurodiversity, employing the concept of “Nothing about us, without us”.

Now delivering training and consultancy for the NHS, National Crime Agency, Cybercrime UK, RWE, and Police forces throughout the country, Caroline employs Autistic and ADHD professionals.

Caroline is also the founder of and sits on a number of steering groups for cognitive diversity promoting the benefits and explaining the challenges for neurodivergent brains in business.



After studying engineering at Cambridge University, Robin worked as an IT instructor for the Royal National Institute for the Blind (RNIB) before becoming a founding member of UK tech charity AbilityNet. Now globally acclaimed as leading experts in their field, AbilityNet specialises in advising individuals on adaptive and assistive technology, delivering workplace and DSA (Higher Education) assessments, and helping clients design attractive websites, software and apps that are easy to use by all.

Central to his mission is raising awareness of the inclusive power of tech through writing regular articles on a range of current and future-facing technologies, as well as delivering a busy public speaking schedule in the UK, Europe and the US.



Andy Dunbar is Services Director for SoftwareONE UK, South Africa, Ireland and Iceland.

With 20 years experience across a range of technologies and multiple market sectors including retail, public sector, not-for-profit, legal, manufacturing, distribution and finance, Andy now works with organisations to develop end-user focused technology solutions to deliver on strategic and operational objectives.

He is responsible for driving SoftwareONE’s Service Portfolio, Practices and Delivery Support, with a focus on digital transformation initiatives. He previously worked at a number of systems integrators, having started his career as a developer and business analyst. Andy is also a Trustee for Knowsley Disability Concern, a charity focused on helping people with disabilities to live independent lives. A die-hard Liverpool FC fan and a Saturday Dance Dad.



Simon has worked in sales and recruitment for 20 years, in head-hunting, corporate and advisory roles in the Technology and Financial Services sectors.

He joined SoftwareONE in 2016 to build and lead its internal Talent Acquisition Team and create and drive its Employer Brand, with a key focus on ensuring it was established correctly and then could evolve to match the fast changing nature of SoftwareONE’s business.

In his TA role and as a member of the Executive Leadership and Global People & Culture teams one of his key focuses now is attracting and utilising all the leading talent in the market, removing barriers to entry for any group and ensuring SoftwareONE has a work environment which is both diverse & inclusive, giving each and every employee the greatest experience of their working life.



Peadar has over 22 years experience delivering technology projects.

When he began to explore the human side of IT, he had a greater appreciation for the impact his technology projects were having on those using the technology.

He became passionate about how technology can make a positive difference to the lives of everyone. Peadar was actively involved in establishing the One for All accessibility initiative at SoftwareONE.

Through Peadar’s role he has seen the many varying approaches to accessibility features in technology, ranging from having them disabled completely to having them widely promoted within an organization. As a Trusted Advisor, Peadar uses this experience to guide organizations on the best ways to ensure technology is not an impediment to anyone’s ability.



Una has worked in the channel for over 20 years, working as a Senior Client Director for other Licensing Solution Providers before she joined SoftwareONE in 2012 to manage and build the SoftwareONE Ireland subsidiary.

Over the years Una has successfully built the Irish business to be one of the largest Microsoft technology partners in Ireland, winning many Microsoft awards.

Una has vast knowledge in account and relationship management, she has a deep understanding of software licensing and the managed services industry. Her experience has helped many of her clients realize cost savings, by performing contract analysis and engaging in software license advisory services. Her expertise allows her to advise on suitable licensing contracts whilst ensuring that software spend aligns with a client’s cloud technology strategy. Her deep expertise in software allows her to drive the digital transformation of her customers’ businesses and enables SoftwareONE Ireland to be at the forefront of innovative cloud and technology solutions and services.



Joe is a passionate IT professional with a colourful background of IT support and leadership roles – the latter being an introduction and springboard to designing and implementing diverse technology platforms with inclusion and diversity as a requirement, not a nice to have.

Alongside Peadar, Joe is involved with our One for All accessibility initiative, ensuring that we influence our internal business in designing and nurturing an environment that includes everyone – shaping inclusive design across our lock screens, documentation, templates and tools we use

As a Pre-Sales Consultant, Joe is involved in evangelising functionality and features across Windows 10 and Office 365, ensuring that administrators and end-users alike are comfortable and confident in the tools that they utilize in everyday life – and that everyone can work (and in the case of Minecraft for Education, play) together.


Learn more about how our speakers’ organisations can help you become more accessible.


SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions. With capabilities across the entire value chain, it helps companies design and implement their technology strategy, buy the right software and cloud solutions at the right price, and manage and optimize their software estate. SoftwareONE is Microsoft’s largest global partner and is helping to spread the word about accessibility & digital inclusion, including setting up its own One for All initiative. SoftwareONE has a range of adoption and change management services to help organisations bring HR and IT together to make the workplace more accessible.

Visit our accessibility content hub here.


At Microsoft, we are passionate about creating products and services that are accessible for everyone, including people with disabilities. Our mission to ‘empower every person and every organization on the planet to achieve more’ doesn’t just begin and end with the products we create. It extends to the people we hire, to our marketing and communications, to the standards to which we hold our partners and vendors, and to our workplace. There are no limits to what people can achieve when technology reflects the diversity of everyone who uses it. Building accessibility into everything we do helps empower everyone to achieve more. Learn about Microsoft’s accessibility journey and initiatives here.


Scope is a disability equality charity in England and Wales. It provides practical information and emotional support when it's most needed most and campaigns relentlessly to create a fairer society. Learn more about Scope here.


Bank of Ireland’s purpose is to enable its customers, colleagues and communities to thrive. The Group is one of the largest financial services providers in Ireland, offering a wide range of banking and other financial services and operating Ireland’s largest retail branch network. In the UK, the Group has long-established partnerships with the Post Office and the AA providing consumer financial services. The Group’s international business is conducted by its Corporate Banking and Global Markets teams operating from Dublin, London, and offices in continental Europe and the United States. Find out about its Accessibility initiatives here. 


AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education. We do this by providing specialist advice services, free information resources and by helping to build a more accessible digital world. Learn more about AbilityNet here or download a flyer on AbilityNet’s services.

– AbilityNet Products and Services - SoftwareOne


Creased Puddle works closely with organisations to formulate communication strategies, provide training tools, carry out workplace assessments and put people with autism in the right jobs. Download leaflets on Creased Puddle’s Workplace Assessments and Human Resources Training.

– Creased Puddle Human Resources training
– Creased Puddle Workplace assessments

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