State of Texas: Department of Information Services

Looking for a quote?

SoftwareOne will support DIR Customers with presales consultation, statement of work (SOW) creation, and services delivery. Your Account Manager will work jointly with a SoftwareOne Solution Specialist who analyze and gather business requirements from large and complex client environments and perform in-depth research and investigation to identify and create thorough, accurate, technical solution proposals based on client requirements. For customers requiring DIR review of the SOW, we will support the customer with any questions or clarifications needed to gain approval.

Service Offerings

IT Assessments and Planning

IT Assessments and Planning may include IT effectiveness, maturity, governance, and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Assessment of staff knowledge, skills and abilities, bandwidth, time and motion studies, and succession planning are included in this category. Strategic planning development and tactical planning may require the provisioning of actionable plans and roadmaps. Organization change management, enterprise architecture, cloud assessments, and network performance assessments are within scope as well.

Independent Verification and Validation (IV&V)

Independent verification and validation (IV&V) procedures are used together for in-depth analysis of a product, service, or system for compliance with requirements as well as the independent oversight of software (or systems) development life cycle (SDLC) processes and specifications.

Market Research, Procurement Advisory, and Contract Implementation Services

Market Research, Procurement Advisory, and Contract Implementation Services activities may include requirements gathering, facilitation activities, scoring criteria development, evaluation criteria development, negotiation guidance and assistance, and contract transition assistance.

• Cost optimization including software license cost analysis;
• Financial planning and pricing structures;
• Market reviews/market research;
• Market engagement;
• Transition/implementation assistance; and
• IT contract management assistance.

Deliverables-based information technology services (DBITS)

SoftwareOne is driven to deliver excellent customer service and help our customers identify the best value technology solutions available. SoftwareOne will be able to provide this to the State of Texas through our deliverables-based information technology services (DBITS) DIR Contract No. DIR-CPO-4978.

The contract is available to State and Local Government, public education, other public entities in Texas, as well as public entities outside the state with a cooperative contract. Read about the DIR Cooperative Contracts Program page for an overview and for a full catalogue of services offered under DBITS, please visit Deliverables-Based IT Services page.

Ready to place an order?

After a DIR SOW has been approved by DIR, State Agencies will issue a purchase order and reference the SOW. For all other DIR customers, the approved SOW will be routed for signature and once fully executed, the customer will issue a purchase order.

Issue PO’s to:
Software One, Inc.
320 E Buffalo Street, Suite 200
Milwaukee, WI 53202

Please reference contract number DIR-CPO-4978 on your purchase order and send via electronic mail to your account manager. Service delivery will be scheduled per the SOW. Invoices will be sent via electronic mail after each phase per the SOW.

Your DIR team at SoftwareOne

DIR customers are encouraged to contact their respective Account Manager. 

• Monte Hunter – Cloud Services & Software Advisor – State Agencies
  Phone: 503-330-3172 | Email: monte.hunter@softwareone.com
• Phil Bushman – Cloud Services & Software Advisor – City, County, Local Gov.
  Phone: 262-953-5243 | Email: phillip.bushman@softwareone.com
• Matt Wierman – Cloud Services & Software Advisor – EDU – HED & K12
  Phone: 262-305-4296 | Email: matt.wierman@softwareone.com
• Chris Wilch – Business Development Executive – State & Local Gov., EDU – HED & K12
  Phone: 503-559-6490 | Email: Chris.Wilch@softwareone.com
• Katrina Strong – Cloud Services & Software Advisor – EDU – HED & K12
  Phone: 262-439-7819 | Email: Katrina.Strong@softwareone.com