To unlock even more from your investment in Microsoft 365, consider adding the Phone System capability to your Microsoft Teams platform. If you have an E5 license then you already have the entitlement to use telephony on Teams.
With this feature enabled, you can use Microsoft Teams as the complete telephony system for your organization. This will enable you to consider retiring your expensive traditional telephony equipment (PBX). Larger organizations typically have more than one telephony system for a variety of reasons, often because companies are spread across multiple countries or through organic growth and acquisition. Unifying on a single solution with Phone System, not only saves on cost, but simplifies your telephony into a single unified communications solution, improving ROI and enabling your teams to communicate seamlessly both internally and externally. This means that your hybrid workforce can make or receive those important calls, no matter where they are.
But before enjoying the many great business outcomes that can take place, it’s essential to find the right calling model. Microsoft offers customers the power of choice but picking the best option for your business is not always easy.
In this article we dig into the real benefits of cloud telephony on Microsoft Teams and we decode the various options available, to help you make an informed decision for your business.