SoftwareOne logo

Optimise your Microsoft Product Support with SoftwareOne

SoftwareOne is named a Representative Vendor in the September 2026 Gartner® Market Guide for Microsoft Product Support Services.

infographic-2026-gartner-market-guide-for-microsoft-product-support

According to Gartner® [i] “Microsoft products often represent a major share of an organisation's software and SaaS infrastructure, and Unified Enterprise is often the default support offering.” We believe this makes support strategy a critical business decision. In this Market guide, Gartner explores how: “Sourcing, procurement and vendor management leaders can evaluate alternative support solutions to optimise value.”

SoftwareOne delivers best-in-class support to clients through its Digital Workplace Essentials for Microsoft 365, Cloud Managed Services for Microsoft Azure and Integrated Support Services.

SoftwareOne offers 24/7 support from more than 3,000 Microsoft certified professionals in 12 global delivery centres. The service covers incident management and service requests, with a follow-the-sun support model that ensures continuous and seamless assistance. SoftwareOne support is committed to keeping your Microsoft solutions running optimally, with customer feedback and Microsoft backing.

In my opinion, being recognised by Gartner® is a significant testament to our market positioning and the quality of service we provide. I think this recognition reaffirms our strategic focus on excellence in Microsoft product support and demonstrates our ongoing dedication to innovation and client success. And, I believe it is an acknowledgement of the trust our customers place in SoftwareOne, and it motivates us to continue setting the standard in the industry.

— Marek Antoniuk, Global Microsoft CoE Lead, SoftwareOne

A blue light on a black background

Access the full Market Guide

Fill in your details below to access and read the full guide.

Gartner

Disclaimer

Gartner® Market Guide for Microsoft Product Support Services, Adam DeJoy, Michael Silver, Samantha Ruiz, Domenico Scriva, Aadil Nanji, Yoann Bianic, Sara Gravesande, Edward Szarkowicz, Lance Pate, 7 September 2026.

GARTNER is a trademark of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SOFTWAREONE – NO.