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Your IT cost team already knows how to manage AI

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Uttam KumarITAM & FinOps Practice Director, SoftwareOne APAC
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Walk into most IT cost management shops and you’ll find people who can tell you, down to the cost center, what every application costs, who’s driving the spend, and where the waste is hiding. Ask that same team what AI tools are running inside the business right now, and what they’re actually costing, and most of them will shrug. Nobody built AI into the chargeback model, so nobody’s tracking the bill. That blind spot is about to get expensive, and a walk through a typical 90-day cost diagnostic shows exactly why.

AI spend moves faster than the budget cycle

Start with speed, because speed is what breaks the old playbook first. A traditional software rollout moves at a pace IT cost management can plan around: a pilot with five users, a phased rollout over a few quarters, a budget review once a year. AI doesn’t play by those rules. A pilot with five users can turn into a deployment with five hundred in a matter of weeks, not years. An AI agent running ten automated tasks a day can get reconfigured overnight to run ten thousand, and every one of those tasks carries a cost. Nobody files a budget amendment for that kind of growth. It just happens, the spend curve bending upward while the cost model sits frozen at last quarter’s forecast. IT cost teams built their discipline around annual budget cycles. AI consumption doesn’t wait for the next one.

Shadow AI: the spend nobody approved

Then there’s the discovery problem, and this is where it gets uncomfortable fast. Run an honest 90-day diagnostic across a mid-sized enterprise, mapping every AI tool, every experiment, every subscription running outside official channels, and the shadow AI spend that comes back tends to stop the room cold. Marketing expensed a writing assistant on a corporate card. Ops picked up an automation tool nobody in finance approved. A regional team is running a chatbot vendor that never touched a purchase order. None of it went through the normal approval process or shows up in the monthly spend report. The first time anyone finds out is usually when the invoice lands or during a budget review, not because cost management caught it early. That’s not a technology failure. It’s a cost management program that hasn’t caught up with where the spend is actually happening.

From showback to valueback: the FinOps playbook already exists

The third piece is where IT cost management and FinOps actually have a head start, and it’s the part most CIOs are skipping. Cost reporting maturity runs through three stages: showback, where business units simply see what they consumed; chargeback, where that consumption gets billed directly to the unit that ran it up; and valueback, where spend finally gets tied to what it actually produced, revenue, productivity, risk reduced. Most companies never made it past showback for AI, if they’ve started tracking it at all. Meanwhile the same organizations built out full chargeback and valueback models for cloud infrastructure years ago. The framework already exists. It’s sitting in the FinOps playbook. Somebody just has to open it back up and aim it at a new line item.

This doesn’t need a new department or a six-figure tool purchase. It needs IT cost management and FinOps teams doing the job they already know how to do, extended to cover a category of spend that showed up faster than anyone planned for. Meter usage the way you meter compute. Track every AI subscription the way you track every software license. Push reporting maturity from showback toward valueback the way you already did for the cloud. None of it is new work. The discipline is the same. Only the target moved.

The CIOs who get ahead of this in the next year won’t be the ones chasing the newest model. They’ll be the ones who handed their IT cost management and FinOps leads a mandate to treat AI like any other cost that needs to be tracked, allocated, and governed. That team has been doing this work for two decades. All they needed was permission to point it at the right target.

SoftwareOne’s IT Cost Management and FinOps experts can help you get there, from uncovering shadow AI spend to building the chargeback and valueback models that connect every AI investment to the business value it delivers.

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From Cost Center to Value Engine

Download our eBook to see how IT cost management and FinOps teams can bring AI spend under control and tie it to value.

From Cost Center to Value Engine

Download our eBook to see how IT cost management and FinOps teams can bring AI spend under control and tie it to value.

Author

uttam-kumar-contact

Uttam Kumar
ITAM & FinOps Practice Director, SoftwareOne APAC