Secure Strategies for Omnichannel Success: An Amazon Connect Exclusive Briefing

Dear Valued Customer,

As connectivity becomes more accessible, customers and employees are increasingly engaging with brands and businesses through multiple channels, including phone, email, and social media chats, expecting timely and reliable responses. To meet these expectations, companies need a comprehensive, powerful platform that enables secure, high quality, and cost effective service delivery across all channels.

On June 9, SoftwareOne and AWS Philippines bring you actionable insights on how to meet this rising demand through Amazon Connect.

• Date: June 9, 2026 (Tuesday)
• Time: 8:30 AM - 1:30 PM
• Location: AWS Philippines Office
  15th Floor Arthaland Century Pacific Tower, 5th Avenue Corner 30th Street, Bonifacio Global City, Taguig City 1634 Metro Manila

Register today and hear from Asec. JP Acuna as he shares firsthand insights into DSWD’s digital transformation journey and how AI is helping elevate citizen service delivery. Get ready to walk away with practical, actionable takeaways, including:

• How Amazon Connect enables secure, reliable, and modern public service delivery
• Key learnings from DSWD’s Amazon Connect implementation—and how your agency can apply them
• AI and Generative AI features every future-forward companies should know
• Success metrics and the future roadmap for digital services
• Tips, best practices, and live demo you can put into action

Program Agenda

Time	Agenda	Speaker
08:30 AM - 09:00 AM	Breakfast and Registration
09:00 AM - 09:15 AM	Opening Remarks	Precious Lim, AWS Country Manager
09:15 AM - 10:00 AM	What is Amazon Connect	Zafar Shaikh, AWS Sales Specialist for Amazon Connect
10:00 AM - 10:45 AM	Demo	JL Monreal, SWO Solution Architect
10:45 AM - 11:00 AM	Break
11:00 AM - 11:45 AM	DSWD Use Case	Asec. JP Acuna
11:45 AM - 12:00 NN	SoftwareOne Packages	Marvin Radaza, SWO Business Development Director
12:00 PM - 12:15 PM	Q&A
12:15 PM - 12:30 PM	Closing Remarks	Paul Garcia, SWO Country Manager
12:30 PM - 01:30 PM	Lunch and Networking

This is a great opportunity to engage with experts and peers, exchanging ideas on how to elevate overall experience. We look forward to seeing you there!