Adoption & Change Management
Prepare your company for change
Many companies are aware that their employees are a crucial factor for the successful implementation of fundamental changes. With a clear strategy and roadmap for Adoption & Change Management (ACM), you get the most out of your investment. When employees support the adoption of new technologies, it not only increases company productivity, but also drives the implementation of digital transformation.
Surveys show that companies that have clear change strategies and actively involve their employees in the transition are many times more successful because they achieve better project results. As one of the first global partners to receive the Microsoft Adoption and Change Management Advanced Specialization award, SoftwareONE helps you create a successful ACM program for the first step into a new way of working.
The transition to a new way of working is a fundamental change -– for stakeholders, staff, IT and the project team alike. Change is experienced on a personal level and success depends on the understanding and acceptance of staff. The introduction of new tools and processes willingness to act require a pragmatic approach to successfully drive the introduction of new services and overcome common challenges.
Lack of adoption & change management strategy to transform the organization.
Project risks due to misalignment and unclear communication.
Security risks and shadow IT as a result of poorly organized IT changes.
Knowing not only the technical requirements and procedures but also bringing along a deep expertise from various (global) migration projects makes us a big differentiator in the market: We deliver the technology side but we also understand and leverage the people side of it.
Understanding the moving parts, all the steps behind Adoption & Change. Which parts are involved to plan your Adoption and Change Management strategy. To help you along your way we have designed a set of Adoption & Change Management services to support you in making your change journey a business success..
Find out the status of your transformation journey and identify your future desired state. Our analysis shows you how to get there.
Together we assess the status quo of Adoption & Change in your company, taking into account the acceptance of digital inclusion in the workplace.
Through interviews with dedicated people, needs and short-term strategic objectives are identified to address recurring challenges.
We will provide an outcome report with recommendations to an adoption & change management approach to achieve your desired status.
SoftwareONE's Adoption & Change Management Service allows you to define the impact of an appropriate ACM plan using our proven ACM frameworks as well as recommendations based on the PROSCI approach.
With our ACM service, interactive knowledge sharing, information gathering and design sessions are given to help you kick-start your ACM plan. However, the focus is on the human factor and the needs and challenges that currently exist in your organization. SoftwareONE's ACM Framework is a globally deployed, comprehensive program that is implemented in phases and includes the creation of various ACM plans.
Phase 1: is the starting point for the Adoption & Change Management project.
In the Initialization Plan the ACM team and the sponsor will be identified for onboarding. Further information and procedures will be provided. In the Sponsor Roadmap, the sponsor in a key role is assured of the required support in the area of coaching, training or sparring. On basis of this change description the Critical Success Factors will be identified and specified. In this phase the needed infrastructure like a file repository will be set up and the available documents, lists, presentations from SoftwareONE will be placed there.
Phase 2: In the 2nd phase, the first plans are prepared with information for the Kickoff Event, so that on the client side the coaches and champions can be involved in the ACM process.
Coaches have a key role in the implementation: they provide the necessary information and methods based on the Coaching Plan to ensure the successful transition (adoption) of your employees to the new system. Champions are technical specialists who are placed in the technical implementation project.
At the same time, the Communication Plan will be set up, as this will be the basis for addressing the right information and messages to the right target group at the right time. Take care to ensure that the flow of information takes place as feedback in both directions via the respective communication channels typical for the company.
Phase 3: After the Coaches & Champions have been informed about the change in the last phase, they will now fully be included in the ACM process.
With the Resistance Management Plan, coaches are provided with further procedures and tips on how to deal with resistance to the upcoming change. At the same time, they are also provided with mandatory processes. The Training Plan is consequently aligned with the training activities of the project team for the technical implementation of Office 365. Various options are available for this: Personal training in the "classroom", videos, mailings or training platforms such as the SoftwareONE solution Soluzione.
Phase 4: Now employees from the pilot groups are trained on the new system supported by the defined channels and actively used in daily operations. In this phase the ACM Team can identify needed actions for a successful adoption before the project starts the broad rollout. These adaptations are incorporated into the respective plans.
Phase 5: After starting to execute the plans in phases 1 to 4, training and coaching are now be executed in a structured way for the nationwide rollout of Office 365. It is still important to communicate with staff and collect feedback in order to identify and respond to possible resistance. This will increase acceptance and active use in daily operations throughout the company.
Triple R: Following the technical implementation process and with the greatest possible acceptance by the staff, the change must still be anchored in the daily business routines. Experience has shown that about 3 iterations are effective in practice. Triple R thus denotes: Repeat / Repeat / Repeat.
For this purpose, feedback is once again obtained from the employees in order to execute the fine-tuning. Finally, the measurable success criteria defined at the beginning are checked in order to identify and initiate any adaptations that may still be necessary.
As one of the first global partners with Microsoft Adoption and Change Management Advanced Specialization status we help you through the complexities of deploying a new technology while making sure that all employees adapt and adopt the change.
SoftwareONE supports organizational change and at the same time gives priority to all affected employees to make them active participants in the change process. This ensures more motivation and encourages users to act on their own responsibility.
Through strategic insights into growth potential. With change acceptance, intensive use of the technology is ensured by changing user behaviour. This is based on the PROSCI approach to designing your adoption plan.
Target with a defined roadmap for adoption & change management, a dedicated core team and individual usage scenarios. Digital integration and accessibility are taken into account.
Negative impacts on your business productivity and efficiency are reduced, due to a lack of Adoption & Change Management, as well as the definition of specific ACM project boundaries.
Overcoming the complexity of today's digitized world requires a reliable and trusted partner who always goes the extra mile. At SoftwareONE, as one of the first global partners to receive the Advanced Microsoft Adoption and Change Management Specialization award, we do everything we can to help our customers succeed. The fact that we not only know the technical requirements and processes, but also bring in-depth expertise from various (global) digitization projects, is our unique selling point in the market: we understand the business and put people first.
10,000,000+ users moved to the Cloud
Certified Information Security Management System according to ISO 27001:2013
600 Future Workplace consultants supported by PROSCI-certified Change Management Coaches
Microsoft Adoption and Change Management Advanced Specializations
24x7 certified support in several languages
With our ACM program organizations can achieve results more effective and build competencies, as bring together the right people and tools is an essential part of the strategy. Our Adoption & Change Management Services provides you the basis to not only drive the technical implementation of new technologies, but also successfully support the processes and acceptance for individual changes. If you are ready to learn more about our ACM methodology, get in touch with us.
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