MultiVendor Premium Support

SoftwareOne MultiVendor Premium Support Services

When IT trouble occurs, multivendor complexity can bring operations to a halt. Gartner estimates that productivity lost to IT issues costs $1,066 a minute and it takes an average of 22 minutes for IT teams to respond to a new ticket. Coordinating separate vendor support contracts, each with a different point of contact, does not ensure resolution of cross-vendor issues. The alternative, taking on the fixed costs of an internal support team, is expensive and unnecessary. 

As the number of new technologies being used by organisations continues to grow at a rapid pace, there is an increasing need for immediate troubleshooting and high-quality IT support services. Without a smart strategy, support costs can either explode or response takes too long so that employees are unable to focus on their core tasks.

Stable IT operation for your business success

You may be familiar with the following situation: Your users report the failure of a business process, such as e-mail communication. The individual systems involved are covered by support contracts with the respective vendors. But troubleshooting multi-vendor systems and products at the IT level is time consuming. “Ping-pong effects” between software vendors make it difficult to find solutions.
In addition, contracts with vendors are often expensive, inflexible and “bloated”. SoftwareOne’s MultiVendor Premium Support, however, allows you to consolidate multiple vendor support contracts with different terms and automatic renewals through just ONE support contract. You have a single point of contact for all IT problems. This significantly reduces your own support effort and response times.