MultiVendor Premium Support

Simplify IT support with one call

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SoftwareOne MultiVendor Premium Support Services

When IT trouble occurs, multivendor complexity can bring operations to a halt. Gartner estimates that productivity lost to IT issues costs $1,066 a minute and it takes an average of 22 minutes for IT teams to respond to a new ticket. Coordinating separate vendor support contracts, each with a different point of contact, does not ensure resolution of cross-vendor issues. The alternative, taking on the fixed costs of an internal support team, is expensive and unnecessary. 

As the number of new technologies being used by organisations continues to grow at a rapid pace, there is an increasing need for immediate troubleshooting and high-quality IT support services. Without a smart strategy, support costs can either explode or response takes too long so that employees are unable to focus on their core tasks.

Stable IT operation for your business success

You may be familiar with the following situation: Your users report the failure of a business process, such as e-mail communication. The individual systems involved are covered by support contracts with the respective vendors. But troubleshooting multi-vendor systems and products at the IT level is time consuming. “Ping-pong effects” between software vendors make it difficult to find solutions.
In addition, contracts with vendors are often expensive, inflexible and “bloated”. SoftwareOne’s MultiVendor Premium Support, however, allows you to consolidate multiple vendor support contracts with different terms and automatic renewals through just ONE support contract. You have a single point of contact for all IT problems. This significantly reduces your own support effort and response times.

The benefits of our SoftwareOne Multivendor Premium Support

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    24/7 accessibility

    Accessibility via telephone, e-mail or support portal

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    Bilingual support

    in German and English

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    Comprehensive coverage

    for on-premises, hybrid or the cloud

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    Dedicated Technical Account Manager

    and direct contact to System Engineers

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    Premium services

    equivalent to a direct contract

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    Service quotas

    Flexible and tailored to needs

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    through ITIL-compliant and audit-proof ticket processing and service processes

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    Direct dialogue

    with vendor support in the event of escalations

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    through standardised Service Level Agreements

A real alternative: Strategic Microsoft Support by SoftwareOne

If you choose direct manufacturer support, you may be faced with unwanted additional costs. Nobody likes to pay for more software support than is actually needed in day-to-day business. In addition, price increases and changes in contract modalities can cause uncertainty. The strategic Microsoft support from SoftwareOne is a real alternative to the direct manufacturer support - and you only pay for what you need!

Get advice


SoftwareOne offers 24/7 support for all Mainstream and Extended Support products, including options for risk assessment schemes.

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Supported vendors

SoftwareOne established its support practice based on our 30-year relationship with Microsoft and expanded to provide coordinated solutions for many vendors.

Comprehensive Service: Software Products and Their Priorities

Here you will find a complete list of all software providers, their products, and the corresponding priorities included in the context of SoftwareOne’s MultiVendor Premium Support.

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  • IT emergency support – Ad-hoc IT support during downtimes

    Are you facing an acute IT emergency and need help fast? We provide immediate assistance. You can call our IT emergency support directly and without obligation. Our emergency experts will analyse your request and provide you with a cost estimate.

    Learn more
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Share a few details about your business challenge, and we’ll get right back to you.

Connect with our experts

Share a few details about your business challenge, and we’ll get right back to you.