Let`s have a look at what you can expect and whether you are affected by this change:
- Current Skype for Business Online customers will experience no change in service through July 31, 2021. After that date, customers will no longer be able to access the Skype for Business Online service.
- Skype for Business Online customers and those with hybrid (online and on-premises) configurations, will have a transition period until July 31, 2021 to migrate to Microsoft Teams to maintain cloud-based access and functionality.
There is no impact to Skype for Business Server on-premises customers or the Skype Consumer service.
Current Skype for Business Online customers will be able to add/remove users per their contracts until the retirement of the service.
Support for the integration of third-party party Audio Conferencing Providers (ACP) into Skype for Business Online has been extended to July 31, 2021, with limited support for remaining active tenants to allow additional time for transition.
Enabling Dynamic 911, which uses the caller’s current location to route to a Public Safety Answering Point (PSAP) call center operated by the local government in the U.S., which is due to be released by the end of the year.
Contact Center integration and Compliance Recording, Five9, Genesys and NICE enabling Contact Center and ASC, NICE and Verint enabling Compliance Recording.
Microsoft Teams, the new hub for modern teamwork brings everything together modern workers need for their daily lives, including chat, video, calling, and document collaboration into one single interface. Using Teams, companies across the world are becoming more agile, shortening cycle times, improving the efficiency of key workflows, and cutting out unnecessary overhead. Teams isn’t just an upgrade for Skype for Business Online, it’s a powerful tool that opens the door to an entirely new way of doing business.
With the focus of helping customers transition from Skype for Business Online to Teams, as of September 1, 2019, no new tenants will be on-boarded to Skype for Business Online. Customers actively using Skype for Business Online will still be able to add new users to their tenant. While many organizations across the globe have successfully upgraded to Teams, the July 31, 2021 retirement date provides 24 months for remaining Skype for Business Online customers to make the transition.