Our Supply Chain
We acknowledge the risks associated with modern slavery within complex global supply chains. SoftwareOne implements stringent processes to evaluate, monitor, and manage our suppliers' adherence to our ethical standards. Our due diligence assessments ensure suppliers align with our values and comply with anti-slavery and human trafficking laws.
To uphold this commitment, we have the Integrity Line, a dedicated reporting channel, designed for anyone associated with SoftwareOne to report discrepancies or concerns and available to all employees at SoftwareOne | Home (integrityline.io)
It offers a secure, confidential, and anonymous platform to report misconduct, ethical violations, or behaviours that contravene our company values, including concerns on our Supply Chain.
In addition to our Integrity Line, SoftwareOne offers an external reporting hotline dedicated to external stakeholders.
The hotline offers multi-language support, and it is operational 24/7 and provided at no cost for calls made within the country. For more information, please visit our website.
Third-Party Risk Management Programme
SoftwareOne has a robust Third-Party Risk Management Programme designed to identify and mitigate risks within our supply chain, including modern slavery via the Integrity Next portal. This process identifies suppliers that pose the highest risk based on factors such as location and industry. A questionnaire evaluates the supplier's compliance with various standards, including Data Protection, ESG, Risk, Compliance, Procurement, and Data Security. The questionnaire provides a comprehensive assessment of the supplier's practices, policies, controls, allowing for a consistent and objective evaluation of supplier risk. This programme encompasses:
- Risk Assessment: Regular assessments identify vulnerabilities, enabling prioritized actions to mitigate risks effectively.
- Supplier Code of Conduct: Our Supplier Code explicitly prohibits forced labour, child labour, and any form of modern slavery.
- Due Diligence: We conduct thorough due diligence on potential suppliers to evaluate their commitment to human rights and ethical practices.
- In 2024, we continued to enhance our third-party due diligence process with Integrity Next. We expanded our supplier coverage, onboarding our A, B and C category suppliers (some new and some current). Since we launched this process in 2023, we have monitored 8,565 suppliers and 2,366 have been assessed for ESG-related topics, amongst them 1,937 were assessed on environmental impacts and 1,894 on social impacts.
- In line with German Supply Chain Law all 5,416 of our German suppliers were uploaded to the IntegrityNext portal and underwent a risk analysis based on country and industry risks. During 2024, we identified and reviewed 295 A and B suppliers with an ESG lens and invited 191 suppliers to our due diligence assessment via Integrity Next.