SoftwareOne case study
Wehumans
The innovative proposal by Wehumans addresses the growing need for businesses to interact more effectively with their customers, which they struggled to achieve due to operator overload or the provision of impersonal chatbots that often led to disappointment. In this regard, a study conducted by Emergen Research highlights that 82% of respondents experience digital fatigue and prefer speaking to a person rather than a chatbot.
About Wehumans
Wehumans is the first Spanish company specialized in the design, development, and implementation of personalized digital humans using artificial intelligence technology to support businesses and interact in the digital environment. Founded in 2022, it is supported by its parent company Abai, a global company specializing in customer relationship services.
The challenges of manual handling and lack of scalability
Wehumans, a company specializing in personalized digital humans, faced a critical challenge: optimizing its sales processes and user support. To attract new business opportunities and foster customer loyalty, Wehumans embarked on a transformative journey to upgrade its solution. Here we explore how Wehumans, with the support of SoftwareOne (formerly Crayon) and AWS services, successfully achieved these goals while gaining access to cutting-edge technology.
Wehumans had assembled a highly skilled team of experts in 3D modeling, programming, communication, marketing, and sales. Together they successfully deployed an initial version of digital humans. However, they discovered a significant obstacle because in this version, a proprietary conversational cognitive model was used (supported by Microsoft Azure's Speech to Text services), which required manual, almost custom-made, handling for each project. This prevented scalability and widespread implementation of the solution.
To access more opportunities while reducing development efforts, time, and costs, Wehumans sought to standardize their deployment process. The company identified AWS AI and Machine Learning technology as the ideal solution for their goals. Its plan was to connect the digital humans to the cognitive brain of Amazon Lex, the AWS natural language processing service that enables the creation of conversational interfaces. The challenge lay in accessing AWS services, customizing them to the company’s specific requirements, and implementing them within their own infrastructure.
- Client
- Wehumans
- Industry
- Information technology
- Platform
- AWS Cloud
- Services
- Data and AI
- Country
- Spain
AWS AI and Machine Learning technology reduces implementation time by 25%
Upgrading to an innovative solution: Wehumans recognized the need to optimize and humanize their sales processes and user support. By upgrading to an innovative solution, the company has enhanced customer experiences by attracting new business opportunities and fostering customer loyalty.
Scalability with AWS services: Collaborating with SoftwareOne, Wehumans gained the necessary expertise and know-how to scale its solution at an infrastructure level using AWS services. This enabled the company to leverage the virtually unlimited availability of the AWS cloud platform, ensuring seamless scalability as their business grew.
Enhanced conversational capabilities: Integration with Amazon Lex, an AWS natural language processing service, significantly improved the conversational capabilities of the avatars. They could now understand complex contexts without the need for manual coding, providing more accurate and human-like interactions.
Streamlined implementation and training: Wehumans experienced a 25% reduction in implementation and training time for their digital humans from integrating AWS cognitive services. This streamlined process enabled faster deployment and improved efficiency in meeting client demands.
Access to leading Amazon technology: Through SoftwareOne’s strong partnership with AWS, Wehumans gained direct access to leading Amazon technology. This ensured it could address any technical challenges promptly, receive proactive feedback, and fully harness the capabilities of AWS services.
With AWS AI, our digital human solution has taken a leap to another level. SoftwareOne has successfully adapted it to our infrastructure thanks to their expertise in Amazon from their AI Center of Excellence.
Abai Group, Director of Alliances and Technology
Elevated offerings set the company apart
The development carried out by SoftwareOne, an AWS strategic partner, enables Wehumans to have a plug & play packaged solution for digital humans that is very easy to integrate into their clients' systems.
Wehumans' collaboration with SoftwareOne and the utilization of AWS services resulted in an exceptional transformation of the digital human solution. By upgrading to an innovative platform, Wehumans not only increased business opportunities and customer loyalty but also achieved streamlined scalability, improved conversational capabilities, and gained access to cutting-edge Amazon technology.
This three-way collaboration exemplifies how the right partnerships and advanced technology can elevate a company’s offerings and set them apart in the market. By embracing innovation, optimizing their processes, and leveraging the expertise of trusted partners like SoftwareOne, companies like Wehumans can elevate their offerings and stay ahead in a competitive market.
“With projects like this, companies no longer fear AI. Now they have a solution that feels like they built it themselves. They are equipped to evolve and customize it as they please.” Carlos Laorden, Senior Solutions Architect, SoftwareOne. The company continues to evolve and customize their solution, they are poised for even greater success.
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