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Welcome to the Partner Pulse newsletter

May 2026: Partner Pulse Newsletter

Meet Claudy: The AI Assistant Built Right Into Cloud-iQ

Managing cloud subscriptions is getting more complex by the day — SKU sprawl, licensing nuances, shifting renewal windows. Cloud-iQ was built to simplify all of it, and with the addition of Claudy, it just got a whole lot smarter.

Claudy is an AI assistant embedded directly into the Cloud-iQ platform,not a chatbot bolted on, but intelligence woven into your daily workflow. From inside the catalog, Claudy instantly surfaces licensing details, deployment requirements, seat limits, and buyer considerations across Microsoft and the broader multi-vendor catalog. In your account views, one click delivers a full subscription summary, upcoming renewals, flagged risks, and recommended next steps, all without leaving the platform.

No extra tabs. No hunting through vendor docs. Just answers and action, right where you need them.

Discover Cloud-iQ’s AI Assistant
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Licensing Updates

For ongoing licensing updates, enforcement timelines, promotional offers, and pricing changes, visit our dedicated Licensing Updates page. It’s your central source for timely announcements and actions that may impact your agreements.

View All Updates
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SoftwareOne in the News

Leaders Honored in CRN's 2026 Women in Channel Awards

We are proud to celebrate three SoftwareOne leaders who have earned well-deserved recognition in CRN's 2026 Women in Channel awards!

Melissa Mulholland, Co-CEO, and Regina Manfredi, NORAM Regional President, have both been named to CRN's exclusive Power 80 Solution Providers list, honoring executives whose vision and influence are shaping the future of the channel.

Shannon Goodrum Sigmon, NORAM Head of Channel and Alliances and Chief of Staff, has been recognized on CRN's prestigious Women of the Channel list, celebrating leaders whose commitment and impact continue to strengthen the partner ecosystem.

These recognitions reflect the caliber of leadership you have access to as a SoftwareOne partner, leaders who are deeply invested in your success, championing the channel every day, and showing up to help you grow, compete, and win.

See the Full List of Honorees
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Analog is the New Digital — A Must-Read from Shannon Goodrum Sigmon

In a world flooded with AI, automation, and digital noise, SoftwareOne's own Shannon Goodrum Sigmon, NORAM Head of Channel and Alliances, makes a compelling case for what still matters most in partnership success: human connection.

In her latest blog, Shannon explores why the most effective partner ecosystems aren't built on dashboards and automation flows — they're built on trust, real relationships, and showing up. As she puts it, you can automate outreach, but you cannot automate trust.

It's a timely and refreshing read for anyone navigating today's complex partner landscape, and a reminder that while digital drives efficiency, it's the analog — the conversations, the in-person moments, the relationships compounded over time — that drives growth.

Read the Blog
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Events and Webinars

Events and Webinars

May 28th at 2pm EST

Join SoftwareOne for our monthly Partner Insights Webinar designed to keep our partners informed, aligned, and positioned for growth. This session will cover key updates across channel programs, hyperscaler alliances, enablement initiatives, and emerging opportunities shaping the evolving partner ecosystem.

Register Today
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Pulse Check: Meet the Team

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Meet Jessica Jesenik, Sr Director, NPO & Public Sector

Role & Impact

At SoftwareOne, I lead a group of sales professionals who are experts in their fields in the segments of SLED, Healthcare and Nonprofit. Together, we serve clients by understanding their needs and challenging, and bringing solutions that can make their work lives (and maybe personal lives) a bit easier.

Common Challenge Clients Face

Government, Education, Nonprofit and Healthcare organizations are all similar in the constant pressures they are faced with to do more with less; facing strict and limited budgets, reliance on grants and donations and funding programs. Our desire to bring impactful savings opportunities as SoftwareOne fits seamlessly into the everyday conversations we are having. Customers are seeking a guide who can show them a path to achieve goals set upon them, and meet budgetary restrictions at the same time.

Client Approach

I am a big fan of getting to know people personally. I like to spend time together, see their personalities, understand the politics, feel the pressures they are under, and get to the honest roots where we can begin to build a long-term relationship.

Client Experience Delivered

We pride ourselves in being educators and experts in the field. You can rest assured that the advice or guidance you are provided is well thought out and grounded in experience from many similar organizations from years prior.

Favorite mantra

Attitude is Everything.

Stay Connected Between Issues!

Don't wait for the next newsletter to stay in the loop. Follow us on LinkedIn and YouTube for the latest partner news, resources, enablement content, and updates as they happen. We're always sharing new ways to help you grow — don't miss a thing!