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Welcome to the Partner Pulse newsletter

April 2026: Partner Pulse Newsletter

What’s New

SoftwareOne Named a Customers’ Choice in Gartner® Peer Insights Voice of the Customer for SAM Managed Services

Selecting the right Software Asset Management managed services partner plays a critical role in controlling costs, maintaining compliance, and staying audit ready.

The Gartner® Peer Insights™ Voice of the Customer for Software Asset Management Managed Services report is now available. Based entirely on verified customer feedback, SoftwareOne has been recognized as a Customers’ Choice 2026, with a 4.7 out of 5 overall rating by 53 verified users as of 31st March 2026.

Download the report
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Partner Licensing Updates

For ongoing licensing updates, enforcement timelines, promotional offers, and pricing changes, visit our dedicated Licensing Updates page. It’s your central source for timely announcements and actions that may impact your agreements.

View all updates
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Important Business Impacts

Get Ahead of Microsoft’s May 4 Policy Shift with Cloud-iQ

Now is a good time to explore Cloud-iQ’s Export and Bulk Update tools. If you're handling subscriptions at scale, they could simplify your workload significantly when Microsoft enforces new CSP renewal policies on May 4th.

Get ahead with Cloud-iQ
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Discover New Growth Opportunities with AWS Billing Transfer

AWS Billing Transfer is a new model that simplifies how partners manage billing—separating billing responsibility from account control, reducing complexity, and unlocking new incentives tied to customer spend. It enables a smoother, more scalable way to transact on AWS while maintaining customer autonomy and positioning partners for future growth.

Simplify billing
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Partner Platform Updates

Cloud-iQ Update

Cloud-iQ is SoftwareOne’s all-in-one platform designed to simplify and streamline Microsoft partnership management—bringing procurement, billing, subscriptions, and insights into a single place so partners can reduce complexity, gain real-time visibility, and scale more efficiently. It enables automation and data-driven decision-making, helping partners focus less on admin and more on growth and customer value.

Discover how to scale
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Events

April Webinar: Partner Insights

Missed our latest Partner Insights Webinar? Watch the recording to stay ahead of what’s changing across the partner and cloud landscape.

In this session, we cover new partner motions, evolving co-selling and partner-led growth strategies at SoftwareOne, key Microsoft updates impacting licensing, pricing, and agreements, and the latest CloudiQ enhancements and Momentum initiatives—designed to help you move faster, drive efficiency, and deliver stronger customer outcomes.

 
Watch on-demand
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Shelby Harlan

Pulse Check: Meet the Team

Meet Shelby Harlan, Integrated Support Services Leader

Most Rewarding Part of the Role

Helping people grow and exceed their own expectations. I’m fortunate to partner across the business with incredible people at SoftwareOne, and success—both wins and lessons—is something we share and grow through together.

Common Client Challenge

Many clients struggle with cost predictability in support, but today, value goes far beyond price. Customers care about how much time their IT teams get back, faster time to resolution, and the ability to budget accurately year over year. SoftwareOne’s ISS delivers confidence and protection through industry leading resolution rates and customer satisfaction—while freeing up hard dollars customers can reinvest back into their business.

Client Approach

Be genuinely curious. Ask thoughtful questions, listen with intent, and align on the real challenge to deliver meaningful, lasting impact.

Perspective on IT Industry in Coming Years

The pace of change will continue to accelerate, driven largely by AI. The providers who lead will be those who can adapt quickly while staying deeply aligned to their customers. More than ever, clients want trusted partners—those who operate as an extension of their team, not just a vendor.

Favorite Quote

“Consider it done.” It reflects how I approach ownership, accountability, and my personal brand.