Turn every customer contact into a conversation
Turn every customer contact into a conversation
Contact centers present an opportunity to build customer engagement and build loyalty. But most legacy contact centers are costly, inefficient, and outdated, leaving customer expectations unmet and agents unhappy.
While customer experience (CX) innovation can be intimidating, transitioning to an advanced contact center platform like Amazon Connect can improve customer experience, increase operational efficiency, and level up agent experience to prevent costly churn. The result: you save money and improve omnichannel customer experience.
"Turn every customer contact into a conversation” is an ebook that describes how you can reduce the total cost of operating (TCO) your contact center while meeting the needs of modern customers, including:
- Eliminating data silos to provide a true omnichannel customer experience.
- Improving quality control to elevate agent responses and reduce costly turnover.
- Deploying AI in support of human efforts so agents can focus on high-need customers.
- Plus learn how two SoftwareOne customers have saved money and improved function by innovating in their contact centers.
Download the ebook now to learn how efficiency and improved CX can happily co-exist.