SoftwareONE Unified Support for MultiVendor

SoftwareONE Unified Support for MultiVendor

Streamline Your Support Services

Optimizing Your IT Business

Today’s organizations are built on modern technologies that became the foundation for successful businesses. But the rising demand for new technologies also brings an increasing need for instant troubleshooting and high-quality IT support services.

Without an efficient support strategy in place, business productivity can dramatically decrease and costs can quickly increase through inefficient multivendor support coordination. Adding to this, your business agility is challenged by an IT workforce often bound to answering support requests rather than focusing on their core business tasks.

IT issues result in a

$1,066 per minute loss

in employee productivity.




of employees will not open a ticket immediately to solve an IT issue.


On average it takes

22 minutes

from the first ticket to the initial response of IT.


Managing Stable IT Systems in a Complex IT World

Businesses facing sudden disruptions in their technical operations require quick resolutions. While individual systems such as collaboration platforms or email clients receive support through their specific (licensing) contracts, it can be very time-consuming for IT teams to troubleshoot issues across a portfolio of systems and products from different vendors.

Let us take the burden of managing a complex vendor environment off your shoulders so you can concentrate on your core tasks. With a professional SoftwareONE Unified Support service in place, you can create an efficient IT environment and free up working time and resources that will help you to:

Reduce Complexity

Control Operational Costs

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Maximize Availability

Improve Productivity

Avoid Business Risks

Simplify Your Support Experience Across Different Vendors

With SoftwareONE Unified Support for MultiVendor you just pay for what you really need, which enables potentially significant reductions in support costs. We take care of the rest: Work with a single point of contact for all your incident and service request needs and benefit from our 24x7 availability via phone, email & online support portal across multiple languages. 

Flexible Credits


Flexible Credits which can be used for incidents and service requests across multiple vendors







Proactive Services


Proactive Services depending on country / region








Single point of contact for incident and service request across multiple vendors

Service Success Manager committed to your service satisfaction



Vendor Coordination

for incident and service request involving multiple vendors



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Translation Support when customer and vendor language differs (depending on region)




Support Center available across multiple languages (depending on region)




Consume credits only when opening incident or service request tickets


Find Your Vendor

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