Step 1: From blind spots to clear visibility
The biggest problem is often not bad software—it's fragmented data. Your CMDB shows some hardware. The software discovery tool finds applications. Finance tracks contracts. But none of these systems talk to each other, leaving you with an incomplete picture when making critical decisions.
With ServiceNow technology and SoftwareOne expertise, this can be fixed.
ServiceNow's Configuration Management Database becomes your single source of truth for enterprise assets. Automated discovery continuously identifies hardware assets, software installations, and cloud resources without manual intervention. Advanced data normalization—essentially cleaning and standardizing your information—ensures consistency, so your compliance calculations and strategic decisions rest on reliable information.
The business outcome can be immediate: informed decision-making replaces guesswork. Instead of wondering whether you have enough Oracle licenses for a new project, you know exactly what's available, what's being used, and what's approaching renewal.
Full IT asset visibility in just nine months
An energy company lacking visibility into IT assets relied on time-consuming manual processes before partnering with SoftwareOne. Through a comprehensive ServiceNow CMDB implementation with ITAM Assessment and Managed Services, they achieved full visibility across their entire IT environment in just nine months. Previously fragmented asset data became centralized intelligence, establishing the foundation for strategic decision-making through comprehensive asset oversight.
This foundation of complete visibility sets the stage for the improvements that follow. Once you can see everything clearly, it’s so much easier to start connecting workflows that currently operate in isolation.