The Council had an almost entirely on-premises infrastructure and aging estate that ran on Citrix. Numerous legacy systems and more than seventy discrete back-end applications fragmented the environment. Data was challenging to collate across the organization, and staff collaboration was difficult.
To modernize, the Council wanted to transition to Microsoft 365 for central communications and collaboration. Its small and busy internal IT team focused on day-to-day infrastructure and lacked the deep expertise required to migrate to Microsoft 365. A neighboring local authority where SoftwareOne had delivered a similar project, and had realized significant benefits from implementing Microsoft 365, recommended SoftwareOne to the City of Lincoln Council.
To strengthen its continuity plans, the Council also wanted to move to Microsoft 365 from solely on-premises infrastructure. This would assure continuity in the event of fire, flood, or disaster. With early migration during the COVID-19 pandemic, all employees, including the 45-strong Strategic Command group, could continue operating.