SoftwareOne joined the company to begin a dedicated initiative to improve SAP system monitoring and reduce downtime. At the start of its PowerConnect journey in November 2017, the customer immediately reduced downtime incidents by 65%.
Continuing improvements have stabilized all production systems. In nearly real-time, PowerConnect sends data about SAP system activity to Splunk to help expedite remedial steps. This also facilitates security compliance and reduces priority one issues by 30% while accelerating issue resolution by 70% for mission-critical applications.