EPM has a strong focus on innovation and digital transformation. Like many others in the energy sector, it wants to adopt new technologies such as the Internet of Things, data science, machine learning, and cloud computing to improve business operations, customer engagement and offer better services.
To achieve this, the company had to optimize a wide range of operational applications, all of which had been on-premises. One of these applications was Enter, a large-scale document management system based on Microsoft SharePoint native technology. The system suffered from errors and frequent downtime. The document management process was also extremely complex for users, which resulted in low productivity, long handling times, and an overall lack of efficiency. For example, the search function was not user-friendly and lacked filter criteria for a more advanced search.
Enter also faced problems with lost documents and files, as well as damaged documents due to the poor connection between Enter and disparate backend-systems. Often, the troubleshooting issues were time-consuming and exhausted many of the EPM IT department’s critical resources, resulting in huge productivity losses.
Additionally, as EPM migrated other apps to the cloud, the native SharePoint technology used to run Enter limited integration between the on-premises app and those already in the cloud.
Enter was also limited in scalability and faced costly licensing administration, with the IT team having to manually adapt the existing SharePoint platform, prepare new servers, purchase or update SharePoint licenses, making it a laborious, time-consuming, and costly task.
All of these challenges made EPM well-aware that the company needed to transform Enter into a web-based application leveraging public cloud technology.