A people-first approach to Agentic AI

Everyday AI is changing the rhythm of work. Microsoft 365 Copilot and its agentic AI capabilities can elevate productivity, drive innovation, and reshape business outcomes across every team. But there’s a reality check: Copilot isn’t a “just switch it on” transformation. Breakthrough value requires more than rollout. To truly unlock the full impact of AI, put your people first. Start by sharing why AI is being introduced and highlight exactly what it can do. Show how it will make their work easier, faster, and more enjoyable. When everyone understands the benefits, Agentic AI will be welcomed like an eagerly anticipated new team member.

That’s why SoftwareOne approaches Copilot and AI adoption as both a people and technology journey. We know the path from potential to performance is about enabling every person—not just a select few—to adopt new habits, use Copilot skilfully, and integrate AI into the very fabric of daily work.

The problem: Why “AI for All” isn’t automatic

Deploying generative and agentic AI is easy. Making it stick is hard. Business and IT leaders face a new set of challenges:

• Low and scattered adoption: Without targeted support, users struggle to adapt, and investment underdelivers.
• Widespread “shadow AI”: Employees take shortcuts, using unsanctioned tools outside IT’s control, risking security and compliance.
• Knowledge and skill gaps: Employees are unclear on the why and how of AI-powered workflows.
• Change fatigue: Teams revert to old, familiar habits unless engaged with the right, ongoing support.

AI for all means everyone needs the training, guidance, and confidence to use Copilot and AI agents productively and securely. Otherwise, even the best AI tools remain underused, the ROI unrealised, and business transformation stalls.

Building sustainable adoption: Your crawl/walk/run/fly journey

SoftwareOne recommends building a roadmap to full AI maturity, empowering every user along a crawl, walk, run, fly journey:

Crawl: Lay the groundwork. We help you define goals, set custom KPIs, and pinpoint the Copilot use cases with the highest return. Our onboarding ensures users start strong, learning the basics of Copilot, prompt crafting, and foundational agentic AI.

Walk: Build momentum. Through ongoing, tailored training, we coach your team to create their own workflows and apply AI to everyday tasks. Users grow in confidence, understand Copilot’s “why,” and learn to build their own AI agents to support daily routines.

Run: Accelerate progress. We support you as you customise solutions, optimise AI models, and expand use cases to deliver measurable business outcomes. Adoption grows, productivity accelerates, and shadow IT risks shrink.

Fly: Achieve transformation. We guide you toward orchestrated AI solutions, automate complex business processes, and reach a level where autonomous decision-making truly scales, making Copilot and agentic AI integral to high-performance work.

Habits that make AI stick

Here’s how to turn “AI for all” into a daily habit:

• Continuous training and uplifting onboarding: Personalised strategies ensure every user knows how and why to use Copilot, driving engagement from day one and over time.
• Clear metrics and real-time monitoring: We define, track, and share adoption KPIs so you can see what’s working, spot gaps, and prove ROI.
• Hands-on guidance, month after month: Regular “Ask Me Anything” sessions, feature walkthroughs, and dedicated support for both users and IT keep Copilot adoption moving forward—never backward.
• Innovation enablement: Quarterly unboxing for new joiners, ongoing reviews to surface new Copilot and agent opportunities, and workshops to develop winning use cases.

Change management built-in: We address change fatigue head-on, helping your teams shift mindsets and stay invested in new ways of working.