ITAM Managed Services

Lack of an effective ITAM discipline and poor visibility into organisations’ software and cloud environments can easily overwhelm teams and leave them reactive. Days become filled with meetings about spiralling IT costs, vendor audit requests, and unaligned technology changes. New sustainability requirements demand detailed reporting on the carbon footprint of existing IT infrastructure and cloud platforms. These are broad and complex topics that need to be tackled.

SoftwareOne’s ITAM Managed Services provide the proven expertise that supports a holistic approach to IT asset management. We partner with you to administer software and cloud investments, covering the entire asset lifecycle from identifying a business need to purchase, adoption, and management through the retirement of assets.

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Gartner recognises our SAM leadership four years in a row

For the fourth consecutive year, we were named a Leader in the 2023 Gartner® Magic Quadrant™ for Software Asset Management (SAM) Managed Services in recognition of our best-in-class managed services and leading global scale with a unique local presence.

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SoftwareOne’s ITAM expertise is trusted by the world’s leading tooling providers

Unlock the true power of ITAM with a market leader

Our managed services are focused on driving results and creating tangible benefits for our clients. We begin each project with the end in mind and structure our engagements to achieve the desired benefits. One size never fits all, we work with you to scope the best solution that will achieve your end outcomes. Our holistic, end-to-end approach allows the flexibility to design solutions for our clients that address their goals, according to priority and return on investment.

Understand your maturity
Our assessments establish your level of ITAM maturity across people, processes, and technology. We help build a strong ITAM business case for executives and governance improvement.
Turn data into actionable intelligence
Gain a real-time 360° view of your IT assets. In parallel with the diagnostic review, we mitigate your data-management challenges by establishing a complete technical inventory with regular reporting.
Effective governance & strategy
Our experts analyse licenses, entitlements, and contracts using your platform of choice. We deliver a strategic blueprint for software and cloud, with a framework for governance that drives continuous improvement.
Risk & cost optimisation
Mitigate risk while optimising effort and cost. We keep your ITAM strategy in line with changing business needs. Work with a partner who will be with you every step of your software and cloud journey.
Audit support
Whether you have just received an audit letter or had been audited already, it's not too late to call us. We can mitigate the financial and reputational risks from software publishers' audits.
Software & cloud procurement
Our procurement services compile apps and services customised to your organisation's needs into a convenient self-service catalogue, reducing your commercial risk and software costs.

ServiceNow Support Services

Our ServiceNow support services offer organisations access to a pool of certified, experienced technical and business process consultants. Our services offer a scalable, flexible solution to help organisations maintain platform & application health and bridge capability & capacity gaps.

Hardware Asset Management is foundational to software license management. Software license and hardware maintenance contracts support the critical assets and are often managed outside of the ITAM practice. If your organisation has difficulty keeping up with changing license metrics, lacks the capacity and skillset to maintain the wealth of data required to optimise contracts, and cannot identify restricted (& often vulnerable) assets, our ServiceNow support services may be of interest to you.