Following a recommendation from a neighboring local authority, City of Lincoln Council selected SoftwareOne as its partner to support its change management project. SoftwareOne is one of the first global partners to be certified with a Microsoft Adoption and Change Management Advanced Specialization, so has extensive expertise in delivering tailored change management programs with real outcomes.
City of Lincoln Council understood the important role the workforce plays in the digital transformation journey, so the ACM course was specifically designed using relevant use-cases to help employees, who were used to manual and paper-based processes, to transition to a new way of working.
The ACM service takes a pragmatic approach to driving adoption, rolling out new tools and processes, and executing a fundamental culture shift. To begin the project, SoftwareOne conducted interviews with council leaders to understand what challenges they faced, define goals for the transformation, and determine the impact this would have on the council’s workload and workforce. A clear roadmap was then set out based on adoption methodology and recommendations from the internationally recognized PROSCI approach to change management.