Eldorado’s digital transformation provides platform for business growth

About the client

Eldorado is one of the top three consumer electronics retailers in Ukraine. With more than 125 stores and 3,500 staff in 60 cities, the company has established a multichannel business selling through stores as well as tens of millions of annual online visits.

The challenge

Growing pressures on its traditional retail operations had Eldorado exploring new ways to increase business. An enhanced digital transformation initiative was needed to modernize how the company shared information. The desire was for an advanced collaboration platform that could promote effective interactions across teams located throughout Ukraine. Eldorado also wanted to gain IT efficiencies by moving from on-premises infrastructure to the cloud. The plan was to expand capabilities dynamically, and flexibly connect users while optimizing for decreased support costs with a move to Microsoft 365.

The solution

As renewal time arrived for Eldorado’s Microsoft Enterprise Agreement, new license options had become available that would expand cloud-based services. Together with Microsoft, SoftwareOne engaged Eldorado to tailor a solution addressing immediate needs while setting the stage for Eldorado’s digital transformation and a move to cloud. SoftwareOne’s Microsoft Advisory Service offered procurement expertise to satisfy the requirements of diverse company user groups, including management, finance, sales, retail stores, and warehouse operations. The consultative process extended through multiple customer sessions to determine user profiles and created an M365-based plan to support more than 1,300 staff across the diverse user base.

Migration to the new environment began as SoftwareOne consultants established the Microsoft 365 as Exchange Online Hybrid environment and SharePoint Online Hybrid environment. SoftwareOne deployed Microsoft Teams and transferred users to the new platform.

Beyond establishing the new technical environment, assistance was needed to familiarize users with their new collaboration and communication capabilities. SoftwareOne engaged in providing Fast Track training for Teams, SharePoint Online, and Exchange Online users and targeted the promotion of rapid user adoption. With fast adoption and Active Usage (AU) quickly above 50%, Eldorado tops twice the average early-stage AU and highlights the success of this project.

Microsoft and SoftwareOne continue to hold targeted staff sessions to increase adoption and promote best practices for M365 tools. The ongoing journey continues with the implementation and user adoption of M365 security workloads. And the next stage will be to secure mobile devices with Microsoft Intune and protect all organization data with enhanced security settings.