Cloud Managed Services

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Cloud Managed Services

IT leaders continuously balance priorities between delivering new innovations to the business and maintaining predictable operations of their critical estates. Add to that the challenge of retraining or hiring technical talent as you transform to the cloud, and the pressure mounts.

Savvy leaders bridge the talent gap by bringing in the right partner to help manage their cloud environments while they transform their own teams’ skills and practices. A leader’s job to shape their team for the future is never fully complete, but with SoftwareOne you can think bolder and do more.

Bridge the talent gap with the experts you need to operate in the cloud

SoftwareOne Cloud Managed Services provide cloud experts and modern tools and automation to help ensure the rock-solid operation of your organisation’s IT engine room. A team by your side, recommending and implementing technology, process, and cost optimisations, aligned to your business goals.

24/7 support: Sustain operations with global support in a time zone near you.
Reduced risk: Ensure security and governance of your cloud estate with a proven provider.
Cost optimisation: Manage cloud spending and avoid surprises with anomaly alerts.
Reliability: Minimize downtime and improve resilience of data and systems.
Performance: Monitor and improve system performance.
Structured flexibility: Get a little help, or a lot—for part of your portfolio, or all of it.
Self-service controls: Fine-tune your level of support through tagging.
Multicloud: Leverage our strong partnerships with Microsoft, Amazon Web Services, and Google.

Blend your level of support with structured flexibility

SoftwareOne Cloud Managed Services tiers are applied on a cloud account basis, giving you the structured flexibility to make decisions about the level of service you need for each account in your portfolio. We act as an extension of your team – from just-the-basics to fully managed.

	Essentials	Advanced	Premium
	Licensing and support	Cloud operations	Fully-managed lifecycle
Flexible licensing & billing	✓	✓	✓
Spend management	✓	✓	✓
Spend anomaly detection	✓	✓	✓
Incident & service request management¹	✓	✓	✓
Infrastructure monitoring		✓	✓
Backup management		✓	✓
Patch management		✓	✓
Governance & compliance		✓	✓
Cost optimisation recommendations		✓	✓
Cost optimisation remediations			✓
Landing zone management			✓
Identity & access management			✓
Enhanced security			✓
IaC workload management²			✓
Change management²			✓
Provisioning, orchestration & configuration			✓
Custom monitoring			✓

Premium tier currently only available on AWS. Coming soon for Microsoft Azure and Google Cloud.

Other notes:
¹ Optional for AWS & GCP
² Requires workload transformation to infrastructure as code (IaC)

Multicloud maestros

Proven capabilities for three of the leading cloud providers.

De-risk evolving security threats and compliance gaps

Keeping sensitive data and your business-critical applications secured and protected is crucial, as is strengthening compliance with industry and country regulations. SoftwareOne can help you to secure and govern your cloud environment.