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Ako návštevník našich profilov na sociálnych sieťach

Vaše osobné údaje môžeme spracúvať, keď navštívite naše hlavné stránky na sociálnych sieťach (hlavné profily sú uvedené nižšie):

• LinkedIn: https://www.linkedin.com/company/SoftwareOne
• X: https://x.com/SoftwareOne, https://x.com/SWO_Careers
• Facebook: https://www.facebook.com/Softwareone/, https://www.facebook.com/softwareonecareers
• Instagram: https://www.instagram.com/softwareone/, https://www.instagram.com/swocareers/
• YouTube: https://www.youtube.com/SoftwareOne-global
• Tik Tok: https://www.tiktok.com/@swocareers?_r=1&_t=ZN-94SU63n1PIl

Za spracúvanie vašich osobných údajov nesieme spoločnú zodpovednosť spolu s prevádzkovateľom príslušnej stránky na sociálnej sieti. Poskytovateľ stránky na sociálnych médiách v tomto ohľade tiež určuje účely a prostriedky spracúvania vašich osobných údajov, na čo máme len obmedzený vplyv.

Údaje, ktoré zadáte na našich stránkach sociálnych sietí, ako sú komentáre, videá, obrázky, lajky, verejné správy atď., zverejňuje prevádzkovateľ príslušnej stránky sociálnej siete a my ich nepoužívame na žiadne iné účely. V prípade potreby si však vyhradzujeme právo obsah odstrániť. Váš obsah môžeme zdieľať na našej webovej stránke, ak to vyplýva z fungovania kanála sociálnych médií, a komunikovať s vami prostredníctvom stránky na sociálnych médiách.

Ak nám pošlete žiadosť prostredníctvom niektorej zo stránok sociálnych médií, môžeme vás v závislosti od vašej žiadosti nasmerovať aj na iné zabezpečené komunikačné kanály, ktoré zaručujú dôvernosť. Dôverné požiadavky nám môžete kedykoľvek zaslať prostredníctvom ostatných uvedených kanálov. Ak chcete vznieť námietku proti konkrétnej činnosti spracúvania vašich osobných údajov, kontaktujte nás, ako je uvedené v časti „Kontaktné informácie“. Vašu žiadosť posúdime a zistíme, či vám môžeme odpovedať a či máme akýkoľvek vplyv na danú činnosť spracúvania údajov. V opačnom prípade bude možno potrebné obrátiť sa priamo na prevádzkovateľa danej stránky na sociálnej sieti.

Naše stránky na sociálnych sieťach môžeme využívať na reklamné účely. Pri tom môžeme využívať demografické charakteristiky cieľovej skupiny, charakteristiky založené na záujmoch, správaní alebo polohe, ktoré poskytuje prevádzkovateľ príslušnej stránky na sociálnej sieti. Na spracovanie údajov máme len obmedzený vplyv a nemôžeme deaktivovať štatistiky, ktoré nám poskytuje prevádzkovateľ príslušnej stránky sociálnej siete.

Využívame možnosti sledovania konverzií pre jednotlivé kanály sociálnych médií. Na tento účel sme na našej webovej stránke umiestnili príslušné pixely alebo tagy, aby sme mohli zbierať údaje o konverziách. Prostredníctvom oznámenia o súboroch cookie môžete určiť, či povolíte takéto nepodstatné súbory cookie, a tiež si prispôsobiť svoje nastavenia.

Na podporu našich aktivít na sociálnych médiách môžeme využívať nástroje umelej inteligencie, vrátane generatívnej umelej inteligencie (napr. na prípravu alebo preklad popisov, vytváranie alebo úpravu vizuálneho obsahu, moderovanie komentárov na našich stránkach a analýzu interakcie v súhrnnej podobe), pričom obsah pred zverejnením preveruje náš tím. Funkcie umelej inteligencie, ktoré prevádzkujú samotní poskytovatelia sociálnych médií, sa naďalej riadia ich príslušnými zásadami ochrany osobných údajov.

Spracúvanie údajov prevádzkovateľom stránky na sociálnej sieti

Prevádzkovateľ stránky na sociálnej sieti môže používať metódy sledovania na webe. Sledovanie na webe je možné bez ohľadu na to, či ste prihlásení do účtu na danej sociálnej sieti. Ako už bolo vysvetlené, metódy sledovania na stránkach sociálnych médií sú mimo našej kontroly a nemôžeme tieto funkcie deaktivovať. Upozorňujeme, že prevádzkovateľ príslušnej stránky na sociálnej sieti môže využívať údaje o vašom profile a správaní na vyhodnocovanie vašich návykov, osobných vzťahov a preferencií. Nemáme žiadny vplyv na spracúvanie vašich údajov prevádzkovateľom príslušnej stránky na sociálnej sieti.

Ďalšie informácie o spracúvaní vašich osobných údajov na stránkach sociálnych médií nájdete v zásadách ochrany osobných údajov príslušných poskytovateľov, ktoré sú uvedené nižšie:

• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• X: https://x.com/en/privacy
• Facebook: https://www.facebook.com/privacy/explanation
• Instagram: https://help.instagram.com/155833707900388
• YouTube: https://policies.google.com/privacy?hl=en
• TikTok: https://www.tiktok.com/legal/page/us/privacy-policy/en

Príslušné osobné údaje: meno, názov spoločnosti, e-mailová adresa, krajina, ako aj akékoľvek ďalšie informácie, ktoré nám dobrovoľne poskytnete.

Právnym základom na spracúvanie vašich osobných údajov je náš oprávnený záujem na propagácii a propagácii našej značky, služieb a produktov na platformách sociálnych médií, ako aj na zvýšení efektívnosti a relevantnosti našich marketingových aktivít s cieľom zlepšiť celkovú marketingovú výkonnosť; podobne spracúvame vaše osobné údaje v záujme našich vzťahov s verejnosťou a komunikácie. Na používanie nepodstatných súborov cookie sa spoliehame na váš súhlas, ktorý môžete kedykoľvek zmeniť prostredníctvom oznámenia o súboroch cookie.

Ako uchádzač o naše pracovné ponuky

V súvislosti s pracovnými príležitosťami môžeme spracúvať vaše osobné údaje, ktoré získavame priamo od vás, z verejne dostupných zdrojov (napr. z online profesionálnych sietí, sociálnych sietí alebo pracovných portálov) alebo od tretích strán (napr. od poskytovateľov personálnych služieb, univerzít, pracovných agentúr, na základe odporúčaní, od daňových a sociálnych úradov alebo iných príslušných orgánov).

Vaše osobné údaje môžeme spracúvať na nasledujúce účely:

• vytvoriť vám účet v našom aplikačnom systéme;
• vyhodnotiť váš životopis, profesijný profil alebo iné dokumenty, ktoré nám poskytnete, a v prípade potreby posúdiť vaše zručnosti, skúsenosti a kvalifikáciu s využitím systémov umelej inteligencie;
• zabezpečovať pohovory a vykonávať hodnotenia;
• ak to zákon povoľuje alebo vyžaduje, overovať minulosť uchádzača alebo jeho profil na verejných sociálnych sieťach ako podmienku na udelenie ponuky zamestnania;
• kontaktovať vás ohľadom stavu vybavovania vašej žiadosti;
• v prípade potreby uhradiť cestovné náklady vzniknuté v súvislosti s náborom;
• uchovávať vašu žiadosť v personálnych zložkách a v prípade úspešného výberu s vami nadviazať pracovný pomer;
• ponúkať vám pracovné príležitosti na základe vašich záujmov a zručností a informovať vás o najnovších správach týkajúcich sa náborových aktivít;
• uskutočňovať prieskumy s cieľom zlepšiť naše náborové procesy atď.

Pri uchádzaní sa o niektorú z našich voľných pracovných pozícií vás prosíme, aby ste do svojej prihlášky uvádzali len údaje, ktoré sú relevantné pre danú pracovnú ponuku. V niektorých prípadoch môžeme na dobrovoľnej báze požiadať o poskytnutie určitých demografických údajov (napr. pohlavie, rasová príslušnosť/etnická príslušnosť a štátna príslušnosť), aby sme splnili požiadavky týkajúce sa rovnosti príležitostí v zamestnaní a zákonné povinnosti v oblasti podávania správ. Tieto informácie nie sú súčasťou výberového konania a nemajú žiadny vplyv na rozhodnutia o prijatí do zamestnania.

Pri niektorých pozíciách môžeme na podporu určitých častí nášho náborového procesu využívať technologicky podporované hodnotenia a náborové nástroje poskytované tretími stranami (napr. platformy pre videohovory, štruktúrované hodnotenia, simulácie pracovných úloh; procesy overovania s využitím umelej inteligencie). Tieto nástroje nám môžu pomôcť zhromažďovať informácie o uchádzačoch štruktúrovaným spôsobom, plánovať a realizovať pohovory alebo hodnotenia, overovať pracovné zručnosti a vytvárať prehľadné súhrny či analýzy, ktoré pomôžu našim personalistom pri posudzovaní uchádzačov. V závislosti od pozície a použitého nástroja to môže zahŕňať posúdenie vášho životopisu a prihláškových materiálov, výzvu na zodpovedanie štruktúrovaných otázok (v textovej, zvukovej a/alebo video forme) a vypracovanie súhrnu, hodnotenia alebo ukazovateľa spoľahlivosti určeného pre personalistu. Tieto výstupy využívame ako podklad pre rozhodovanie, pričom naši personalisti naďalej nesú zodpovednosť za posúdenie relevantných informácií a prijímanie rozhodnutí o prijatí do zamestnania. Ak je určitý krok hodnotenia ponúkaný na dobrovoľnej báze, jasne to uvedieme a, ak to bude možné, ponúkneme alternatívny postup.

Môžeme tiež využívať umelú inteligenciu na vyhľadávanie uchádzačov vo verejných profesijných sieťach a na pracovných portáloch, na plánovanie pohovorov, prepisovanie a zhrnutie pohovorov, preklad podkladov k žiadostiam o zamestnanie a na prípravu korešpondencie personalistov. Výstupy slúžia na podporu našich personalistov, nie na ich nahradenie, a žiadne rozhodnutia o prijatí do zamestnania sa neprijímajú výlučne automatizovanými prostriedkami. O manuálne preskúmanie akéhokoľvek výsledku vygenerovaného umelou inteligenciou môžete požiadať priamo personalistu alebo prostredníctvom kontaktných údajov uvedených v sekcii „Umelá inteligencia“.

Po vytvorení účtu u nás máte možnosť upravovať svoje nastavenia týkajúce sa osobných údajov, ako aj odberov e-mailov; tieto funkcie sú k dispozícii v riadiacom paneli vášho účtu na portáli. Kedykoľvek sa však môžete obrátiť aj na nás na adrese iCIMS.help@softwareone.com a my vám radi pomôžeme.

Ak vaša žiadosť o zamestnanie nebola úspešná a súhlasili ste s tým, aby sme vaše osobné údaje uchovávali dlhšie (pretože by vás mohli zaujímať v súvislosti s potenciálnymi budúcimi príležitosťami), budeme ich uchovávať ešte ďalšie dva roky, po uplynutí ktorých ich následne vymažeme. Ak ste s predĺženou dobou uchovávania údajov nesúhlasili, vaše údaje vymažeme do šiestich mesiacov od ukončenia výberového konania, a to v súlade s platnými právnymi predpismi. Samozrejme, kedykoľvek nám môžete zaslať žiadosť o vymazanie údajov, ako je uvedené v časti „Vaše práva“.

Príslušné osobné údaje: kontaktné údaje (napr. meno, e-mail, telefónne číslo, pracovná pozícia, názov spoločnosti), životopis (vrátane fotografií alebo obrázkov, ktoré ste poskytli), motivačný list, referenčné listy, adresa bydliska, identifikačné údaje (napr. dátum narodenia, štátna príslušnosť, občiansky preukaz alebo cestovný pas atď.), údaje o zamestnaní (napr. pracovná história, pracovná zmluva, predchádzajúce zamestnania, súčasný stav zamestnania, typ zamestnania, funkcia, pracovné alebo pobytové povolenie, ak je to potrebné, atď.), údaje o vzdelaní a kvalifikácii (napr. tituly, certifikáty, predchádzajúce pracovné skúsenosti, vedľajšie zamestnanie, referencie, iné súvisiace dokumenty potvrdzujúce vašu odbornú spôsobilosť a skúsenosti), dotazníky a výsledky hodnotenia, údaje o zdravotnom stave, ak to povoľujú a/alebo vyžadujú platné právne predpisy, údaje o bankovom účte (napr. na úhradu cestovných výdavkov, ak je to dohodnuté); ďalšie údaje, ktoré nám poskytnete dobrovoľne.

Právnym základom na spracúvanie vašich osobných údajov je:

• náš oprávnený záujem na vytvorení vášho účtu, posúdení vašej žiadosti, uskutočnení pohovorov alebo hodnotení, overení vašich referencií a celkovom riadení náborového procesu na obsadenie našich voľných pracovných miest;
• náš oprávnený záujem zasielať vám dotazníky, aby sme pochopili a vyhodnotili, ako môžeme čo najlepšie zlepšiť náš náborový proces, ako aj našu celkovú výkonnosť a efektívnosť;
• náš oprávnený záujem na obrane a uplatňovaní akýchkoľvek práv na ochranu seba a našej značky v prípade právnych nárokov;
• váš súhlas s bezpečným uchovávaním vašich osobných údajov po dlhšiu dobu v prípade, že ste neboli úspešní v procese výberového konania na danú pracovnú pozíciu;
• váš súhlas, ak je to potrebné, s využívaním nástrojov umelej inteligencie v priebehu vášho výberového konania (napr. hodnotenie s podporou umelej inteligencie alebo videohovory);
• zmluvné dôvody pri nadviazaní pracovného pomeru s vami;
• zákonná povinnosť dodržiavať regulačné požiadavky, vybavovať sťažnosti alebo podnety, ako aj v prípade potreby sa brániť.

This Supplement applies to individuals located in Latin America and the Caribbean (“LATAM”), in addition to the above Privacy Notice, and provides additional clarifications to certain region specific processing activities and legal requirements.

Applicability of Local Data Protection Laws

In Brazil, when personal data is processed or relates to individuals located in Brazil, such processing is carried out in accordance with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados Pessoais – “LGPD”, Law No. 13.709/2018).

In Mexico, the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) is the key regulation governing data processing by companies and individuals in Mexico. Under the new law of 2025, the Anti-Corruption and Good Governance Secretariat is the entity responsible for supervising and enforcing the law.

In Ecuador we will process and treat your Personal Data in accordance with the provisions of the Organic Law of Personal Data Protection (LOPDP) and other relevant regulations issued by the Superintendence of Personal Data Protection. The consent required by the (LOPDP) will be provided by you in the manner established in the Privacy Notice for each type of relationship.

In Chile, we will process your data in accordance with Law Nº 19.628: Sobre Protección de la Vida Privada.

In Puerto Rico, we process your personal data in accordance with applicable laws of the Commonwealth of Puerto Rico and relevant United States federal privacy and data security laws, including, where applicable, data breach notification and consumer protection regulations. SoftwareOne implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data in line with generally accepted privacy standards.

In the Dominican Republic, we will process and handle your personal data in accordance with the provisions of Law No. 172-13 on the Protection of Personal Data, as well as other applicable regulations. The required consent under Law No. 172-13 will be obtained in the manner described in this Privacy Notice, depending on the nature of the relationship and the processing activities involved.

In Jamaica, when your personal data is processed or if you are located in Jamaica, we will process such data in accordance with the Data Protection Act, 2020, and any applicable regulations issued by the competent authority. SoftwareOne ensures that personal data is processed lawfully, fairly and transparently, and that appropriate safeguards are in place, including for international data transfers.

In Trinidad and Tobago, we will process your personal data in accordance with the Data Protection Act, 2011, and applicable regulations issued by the Office of the Information Commissioner. Personal data will be processed in a manner that ensures its confidentiality, integrity and security, and in line with the purposes described in this Privacy Notice.

Legal Basis – Regular Exercise of Rights (Brazil)

Where applicable, personal data may be processed for the regular exercise of rights in judicial, administrative or arbitration proceedings, in accordance with Article 7, item VI of the LGPD, including proceedings governed by the Brazilian Arbitration Law (Law No. 9,307 / 1996).

Communications (Brazil)

Individuals located in Brazil may submit privacy‑related requests and receive responses in Portuguese.

In accordance with ANPD Resolution No. 18 / 2024, SoftwareOne ensures that communications with data subjects and the Brazilian Data Protection Authority (ANPD) are carried out clearly and precisely in Portuguese.

Local Social Media Presence (Brazil)

In addition to global social media channels, SoftwareOne maintains local social media presences, as follows:

• LinkedIn: https://www.linkedin.com/company/softwareone-latam/
• X: https://x.com/softwareone_br
• Facebook: https://www.facebook.com/SoftwareOneBrasil/
• Instagram: https://www.instagram.com/softwareone_br/
• YouTube: https://www.youtube.com/@softwareonebrasil

Processing of personal data in this context is subject to the respective platforms’ local privacy policies: 

• LinkedIn: https://br.linkedin.com/legal/privacy-policy
• X: https://x.com/pt/privacy
• Instagram: https://help.instagram.com/155833707900388
• YouTube: https://policies.google.com/privacy

International Data Transfers (Brazil and Ecuador)

Personal data may be transferred to third countries, provided that international treaties have been signed with those countries that allow the transfer of data and do not contravene local legislation.

International transfers of personal data originating from Brazil are conducted in accordance with the LGPD and ANPD Resolution CD/ANPD No. 19 of December 18, 2024 (Regulation of the International Transfer of Personal Data) and SoftwareOne relies on legal mechanisms that ensure an adequate level of protection for your personal data.

International Transfers of personal data originating from Ecuador will comply with the provisions of the LOPDP and SoftwareOne will only transfer personal data to countries and territories that comply with the standards of protection required by Ecuadorian laws and regulations.

Data Protection Rights (Brazil)

Individuals subject to the LGPD have the following rights:

• confirmation of the existence of processing; 
• access to their data;
• rectification of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary or excessive data or data processed in noncompliance with the LGPD;
• data portability upon express request;
• deletion of personal data processed with consent, to the extent permitted by law;
• information about public and private entities with which their personal data has been shared;
• information about the possibility of denying consent and its consequences;
• revocation of consent; 
• upon request, obtain the full text of the clauses used to carry out an international data transfer, subject to trade and industrial secrets;
• lodge a complaint with a supervisory agency if they believe that the processing of their personal data infringes applicable data protection regulations.

In Brazil, the supervisory agency is the National Data Protection Agency (Agência Nacional de Proteção de Dados - ANPD).

Contact for data protection requests (Brazil and Ecuador)

In accordance with the LGPD and ANPD Resolution No. 18/2024, SoftwareOne has appointed a Data Protection Officer for Brazil. You may contact our DPO for any inquiries related to the processing of your personal data or to exercise your rights under the LGPD:

Vanessa Siqueira
data-protection.br@softwareone.com

The Data Protection Officer appointed for Ecuador (Encargado):

Nombre: Paul S Harris 
Dirección: Ave. Naciones Unidas E699, Oficina 501. – Quito Ecuador
Teléfono: +593998325618

This Supplement applies to the handling of personal information of individuals located in Japan which is collected in Japan by SoftwareOne Japan K.K. or any other SoftwareOne entity with which you have established a relationship, as the case may be (individually or collectively, “SoftwareOne” or “we”) or a third party acting as a data processor on behalf of SoftwareOne, and supplements the above Privacy Notice. We comply with the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003; the “APPI”).

Corporate Information

Under this Supplement, the entity responsible for handling your personal information is as follows:

Name: SoftwareOne Japan K.K.
Address: Hulic JP Akasaka Building 8F, 2-5-8 Akasaka, Minato-ku, Tokyo 107-0052
Representative: Kenji Hasegawa, CEO

Personal Information

“Personal information”, “personal data” and other related terms in this Supplement are to be interpreted as used in the APPI, unless otherwise defined herein; accordingly:

• “personal information” means information relating to a living individual which falls under any of the following items: 
• information containing a name, date of birth, or other identifier or the equivalent (meaning all items (excluding individual identification codes) made by writing, recording, sound or motion, or other means, in a document, drawing, or electronic or magnetic record (this includes a record created in electronic or magnetic form (meaning electronic form, magnetic form, or any other form that cannot be perceived with the human senses; the same applies in the following item (ii)) which can be used to identify a specific individual (this includes any information that can be easily collated with other information and thereby used to identify that specific individual); and 
• those containing an individual identification code; and
• “personal data” means personal information compiled in a personal information database or the equivalent.

Purposes of Use

We handle personal information solely within the scope necessary to achieve the purposes of use specified in the above Privacy Notice, except where otherwise permitted by the APPI or with your prior consent.

Proper Acquisition

We collect personal information in an appropriate manner and will not acquire any personal information through deception or other improper means.

Security Control Measures

We implement necessary and appropriate security control measures, including organizational, personnel, physical and technical safeguards, in order to prevent the leakage, loss or damage of any personal data we handle.

Joint Use

We may share and jointly use your personal data among our group companies.

• Items of Personal Data: As described in the “Relevant personal data” paragraph in each situation set forth in the above Privacy Notice. 
• Scope of Joint Users: SoftwareOne AG and its consolidated subsidiaries. 
• Purposes of Use: As described in Section 3 “Purposes of Use” above. 
• Responsible Party for managing the personal data: SoftwareOne Japan K.K. (as identified in Section 1 above).

Cross Border Transfers

If we transfer your personal data to a third party outside Japan (excluding the EU and the UK), we will obtain your prior consent unless the recipient ensures an APPI-adequate level of protection or another legal exception under the APPI applies. Before seeking to obtain your prior consent, we will provide you with information on the name of the relevant foreign country, the personal information protection system of the foreign country, and the measures taken by the relevant third party to protect personal information.

Provision to Third Parties & Record-Keeping

We will not provide your personal data to any third party without your prior consent, except where permitted by the APPI or otherwise provided in this Supplement. When providing or receiving personal data from a third party, we will create and retain records in accordance with the APPI.

Your Rights under the APPI

In accordance with the APPI, you may request us for: 

• notification of the purposes of use of the personal data we hold; 
• disclosure of the content of your personal data we hold and the records we retain, or correction, addition or deletion of the content of your personal data we hold, if the content of such personal data is factual; 
• suspension of use or erasure of your personal data we hold if the personal data has been obtained or is being handled in violation of the APPI; or 
• cessation of third-party provision of your personal data we hold if the personal data is being provided to a third party in violation of the APPI. 

You may also make a complaint about our handling of your personal data we hold, in accordance with the APPI. Such request or complaint must be made by submitting an inquiry to our contact point which can be found in Section 11. We will respond to such request or complaint in accordance with the APPI. Please note that we may collect the actual costs from you for taking the relevant measures in responding to your request for notification of the purposes of use of the personal data we hold or your request for disclosure of the content of the personal data we hold.

Sensitive Personal Information

We will not acquire any “sensitive personal information” as specified in the APPI (e.g., race, creed, social status, medical history, criminal record, the fact of having suffered damage by a crime) unless permitted under the APPI or with your prior consent.

Contact Point

To exercise your rights or for inquiries regarding our handling of personal data in Japan, please contact: 

SoftwareONE Japan K.K.
Hulic JP Akasaka Building 8F, 2-5-8 Akasaka, Minato-ku, Tokyo 107-0052
+81 3 5005 2801
info.jp@softwareone.com

This Supplement applies where personal data is processed in the United Arab Emirates (“UAE”) or where the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”) is applicable. This Supplement shall be read together with the above Privacy Notice. Where any conflict arises, the provisions of this Supplement prevail for processing activities subject to the UAE PDPL.

Overseas Transfers (Articles 22–24 UAE PDPL)

SoftwareOne may transfer personal data outside the UAE only in accordance with the requirements of the UAE PDPL. Such transfers may take place where:

• The destination country appears on the UAE Data Office’s approved adequacy list; 
• Appropriate contractual safeguards or legally recognized transfer mechanisms are implemented; or
• An exception under the UAE PDPL applies.

SoftwareOne ensures that all cross border transfers are supported by appropriate protection measures consistent with the UAE PDPL and the internal data protection standards.

Personal Data Breach Notification (Article 9 UAE PDPL)

In the event of a personal data breach that may pose a risk to the confidentiality, privacy, security or rights of individuals, SoftwareOne will:

• Notify the UAE Data Office without undue delay, and
• Notify affected individuals where the breach is likely to cause significant harm or impact.

SoftwareOne may maintains internal incident response processes to ensure timely detection, assessment, reporting, and mitigation of personal data breaches.

Data Protection Officer Requirement (Articles 10–11 UAE PDPL)

SoftwareOne appoints a Data Protection Officer (“DPO”) where required under the UAE PDPL, including scenarios involving:

• High risk processing operations, or
• Large scale processing of sensitive personal data.

The DPO supports ongoing compliance with the UAE PDPL, monitors internal controls, advises on data protection obligations and acts as a liaison with the UAE Data Office. 

Rights of Individuals (Articles 13–20 UAE PDPL)

In addition to the rights outlined in the above Privacy Notice, individuals subject to the UAE PDPL may exercise the following rights:

• Right of access to personal data;
• Right to request correction or erasure;
• Right to restrict or stop processing;
• Right to data portability;
• Right to object to automated processing or automated decision making.

Requests may be submitted through the contact channels specified in the above Privacy Notice, and SoftwareOne will respond within the timelines mandated by the UAE PDPL.

Legal Basis for Processing (Article 4 UAE PDPL)

SoftwareOne processes personal data based on one or more legal bases recognized under the law, including:

• Consent;
• Necessity for performance of a contract;
• Compliance with legal obligations;
• Protection of public interest;
• Legitimate interests, to the extent permitted under the UAE PDPL.

Retention (Article 21 UAE PDPL)

Personal data subject to the UAE PDPL is retained only for the duration necessary to fulfil the purposes for which it was collected or as required by applicable legislation. SoftwareOne applies internal retention schedules aligned with the UAE PDPL’s data minimization and storage limitation principles. 

Contact for UAE PDPL Requests

Individuals seeking to exercise their rights or raise concerns under the UAE PDPL may contact SoftwareOne at data-protection.me@softwareone.com.

This Supplement applies where personal data is processed within the State of Qatar or where the Qatar Personal Data Privacy Protection Law – Law No. 13 of 2016 (“Qatar PDPL”) is applicable. This Supplement shall be read together with the above Privacy Notice. Where any conflict arises, the provisions of this Supplement prevail for processing activities subject to the Qatar PDPL.

Overseas Data Transfers (Articles 15 & 16 Qatar PDPL)

SoftwareOne may transfer personal data outside the State of Qatar only in accordance with the requirements of the Qatar PDPL. Transfers may take place where:

• The receiving country provides an adequate level of protection;
• Explicit consent of the individual is obtained; or
• Appropriate safeguards or legally recognized transfer mechanisms are implemented.

SoftwareOne ensures that all cross border transfers follow the protection standards mandated under the Qatar PDPL.

Personal Data Breach Notification (Article 14 Qatar PDPL)

In the event of a personal data breach, SoftwareOne will:

• Notify the Ministry of Communications and Information Technology (MCIT) immediately, as required under the Qatar PDPL; and
• Notify affected individuals where the breach is likely to result in harm or adverse impact.

SoftwareOne maintains internal procedures to detect, assess and report breaches in accordance with statutory obligations.

Consent Requirements (Article 4 Qatar PDPL)

SoftwareOne obtains consent in accordance with the Qatar PDPL, ensuring that:

• Consent is explicit and informed;
• Consent is obtained prior to the processing of personal data;
• Additional safeguards are applied when processing sensitive personal data.

Where consent is withdrawn, SoftwareOne will cease processing activities unless another lawful basis under the Qatar PDPL applies.

Rights of Individuals (Articles 7–10 Qatar PDPL)

Individuals whose personal data is processed under the Qatar PDPL may exercise the following rights:

• Right of access to personal data;
• Right to request correction or erasure;
• Right to object to processing;
• Right to withdraw consent at any time.

Such rights can be exercised by reaching SoftwareOne at data-protection.me@softwareone.com. Replies will be received within the timelines specified under the Qatar PDPL.

This Supplement applies where personal data is processed within Australia or where the Privacy Act 1988 (Cth) (“Privacy Act”) is applicable. This Supplement shall be read together with the above Privacy Notice. Where any conflict arises, the provisions of this Supplement prevail for processing activities subject to the Privacy Act.

The type of personal data we use and what we do with that depends on the relationship we have with you. Therefore, some parts of this Supplement, as well as of the above Privacy Notice may not be relevant for you or more than one part of this Supplement, as well as of the above Privacy Notice may apply to you.

The meaning of the term “personal data” in this Supplement, as well as in the above Privacy Notice, has the same meaning as set out in the Privacy Act.

This Supplement, as well as the above Privacy Notice may be replaced or supplemented in order to fulfil legal requirements, as well as to provide you with all necessary information on how we process your personal data.

Why we collect personal data

We collect personal data so that we can provide our services to you and your service provider, as well as reasonable associated purposes. These purposes include but are not limited to the purposes already reflected in the above Privacy Notice.

We may also collect your personal information for a purpose which is additional to the original purpose pursuant to which we originally received or collected the personal data.

Personal data we collect

The types of personal data we may receive or collect include the following:

• Name or alias;
• Contact details (such as address, postal address, email, phone number);
• Date of birth;
• Sex, gender, or gender identity;
• Nationality or proof of residence (such as residence permits, work right permits or visa);
• Employment data (such as current employment, past employment or other work history);
• Educational qualifications (such as degrees, accreditations, occupational permits or occupational licences);
• Identification documents (such as passport, driver’s licence, identity card or other similar documentation);
• Pictures (such as head shots);
• Transaction and bank account details;
• Any personal information that is inherently disclosed when you or your service provider communicate with us (such as metadata); and
• Criminal history.

In limited circumstances we may need to obtain health information from you.  In such circumstances we will make an express request and will treat any information as strictly confidential.

Further details about the personal data we collect and how it is processed or used depending on our relationship with you can be found in the above Privacy Notice.

How we collect personal data

We receive or collect personal data directly from your or your service provider’s in interactions with us, such as when you create a user account, sign up for our services, submit queries or engage with the services we provide. In addition to this, any personal data that you provide to us will constitute the collection of personal data for the purposes of this Supplement, as well as the above Privacy Notice.

Personal data may also be collected via our website, forms, phone calls, emails or through third-party providers with your consent or to the extent necessary to provide the services to you.

How we hold and protect personal data

We will only retain your personal data only so long as is necessary to provide our services, after which time we will destroy it, unless we:

• are required by law to retain it; or 
• are required to preserve it for the purposes of providing services to another customer; or 
• have agreed to a request by you or your service provider to preserve that personal information; or 
• have a legitimate purpose for retaining it.

We take all reasonable steps to protect all information we hold, including personal data.

Cookies and other similar technologies

We may use cookies and similar technologies (for simplicity reasons, hereinafter referred to as “Cookies”), when you use our websites, platforms, applications as well as other products and services.

Our Cookie Banner and consent management system show you a list of the Cookies we use, including their provider, purpose, description and other relevant information. In the default setting, only the essential Cookies are enabled. Via the consent management system, you can determine whether you allow the setting of additional Cookies or not. You can adjust your preferences at any time via the consent management system.

Further information about the ways that we may track your personal information including on social media (e.g., Facebook) can be found in the above Privacy Notice.

Disclosure to third parties

We may disclose your personal data to parties to fulfil the purposes described above, including to provide services to you or your service provider. Due to SoftwareOne’s international group structure, personal data will be disclosed to certain departments and persons on a need-to-know basis to process personal data so that we can provide our services. For all intragroup personal data access and transfers, we comply with the provisions of the Privacy Act.

Third party service providers contracted by SoftwareOne may also receive personal data to provide or facilitate the provision of our services. These include, service providers who support us with order fulfilment, payment / billing, customer service, finance, auditing, fraud detection, IT services, communication, hosting, logistics, email delivery, marketing, sales, data analysis, event management, training, surveys, printing, archive, advisory and consulting services.

We may disclose your personal data to further recipients, such as private as well as public entities and institutions, including law enforcement, data protection authorities, tax authorities, credit  agencies, debt collectors, banks, courts, hotels or other companies insofar as there is a legal basis for such disclosure.

Disclosure overseas

As we operate in a number of countries it is possible that your personal data may need to be transferred outside of Australia to countries in which we operate including the European Union, the United Kingdom and Switzerland, in order to provide our services. We will take reasonable steps to ensure that such recipients comply with the Privacy Act and maintain the confidentiality and security of your personal information.

Accessing or correcting personal data

You may contact us to access your personal data we hold about you and to request corrections if any details are inaccurate or incomplete. We may refuse to provide access you with to your personal data if:

• we are legally permitted to do so and consider it appropriate; or
• are required by law to deny the request.

Questions and complaints

If you have any requests, comments, queries or complaints in relation to your personal data, our handling of your personal data or how we handle personal data generally, please contact our information officer at data-protection.apac@softwareone.com.

We will respond to any requests or complaints within a reasonable period (usually 30 days).

If you disagree with our response or any decision that we make in respect of your personal data, including in respect of any complaint that you have made, you may refer your complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au, calling 1300 363 992 or by emailing enquiries@oaic.gov.au.

This Supplement applies where personal data is processed within New Zealand or where the Privacy Act 2020 (“Privacy Act”) is applicable. This Supplement shall be read together with the above Privacy Notice.

The type of personal data we use and what we do with that depends on the relationship we have with you. Therefore, some parts of this Supplement, as well as of the above Privacy Notice may not be relevant for you or more than one part of this Supplement, as well as of the above Privacy Notice may apply to you.

The meaning of the term “personal data” in this Supplement, as well as in the above Privacy Notice has the same meaning as set out in the Privacy Act.

This Supplement, as well as the above Privacy Notice may be replaced or supplemented in order to fulfil legal requirements, as well as to provide you with all necessary information on how we process your personal data.

Why we collect personal information

We collect personal data so that we can provide our services to you and your service provider, as well as reasonable associated purposes. These purposes include but are not limited to the following:

• communicate with you and your service provider, process requests and respond to requests; 
• process comments or posts; 
• register and send newsletters to you which you subscribe to; 
• marketing purposes;  
• registration, authentication and administration of user accounts; 
• license monitoring purposes; 
• provision of demo products and services as well as trials (also from third parties); 
• analysis purposes in order to improve our products and services; 
• tailor our website content and experience to your interests; 
• maintain the security of our websites, platforms, applications as well other products and services; 
• comply with legal and regulatory requirements and requests; and 
• establish, exercise and defend legal claims.

We may also collect your personal data for a purpose which is additional to the original purpose pursuant to which we originally received or collected the personal data.

You are not required to give us your personal data, however, if you choose not to we may be unable to provide, in whole or in part, our services to you and your service provider.

Further details about the personal data we collect and how it is processed or used depending on our relationship with you can be found in the above Privacy Notice.

Personal data we collect

The types of personal data we may receive or collect include the following:

• Name or alias; 
• Contact details (such as address, postal address, email and phone number); 
• Date of birth; 
• Sex, gender or gender identity; 
• Nationality or proof of residence (such as residence permits, work right permits or visa);
• Employment data (such as current employment, past employment or other work history); 
• Educational qualifications (such as degrees, accreditations, occupational permits or occupational licences); 
• Identification documents (such as passport, driver’s licence, identity card or other similar documentation); 
• Pictures (such as head shots); 
• Transaction and bank account details; 
• Any personal data that is inherently disclosed when you or your service provider communicate with us (such as metadata); and 
• Criminal history.

During the course of providing services to you or your service provider we may create information about you which constitutes personal data including things such as emails, letters or other internal records.

Further details about the personal data we collect and how it is processed or used depending on our relationship with you can be found in the above Privacy Notice.

How we collect personal data

We receive or collect personal data directly from your or your service provider’s in interactions with us, such as when you create a user account, sign up for our services, submit queries or engage with the services we provide. In addition to this, any personal data that you provide to us will constitute the collection of personal data for the purposes of this Supplement, as well as the above Privacy Notice.

Information which we create as a result of providing services to you or your service provider which constitutes personal data will also constitute the collection of personal data for the purposes of this Supplement, as well as the above Privacy Notice.

Personal data may also be collected via our website, forms, phone calls, emails or through third-party providers with your consent or to the extent necessary to provide the services to you.

How we hold and protect personal data

We will only retain your personal data only so long as is necessary to provide our services, after which time we will destroy it unless we:

• are required by law to retain it; or  
• are required to preserve it for the purposes of providing services to another customer; or 
• have agreed to a request by you or your service provider to preserve that personal data; or 
• have a legitimate purpose for retaining it.

We take all reasonable steps to protect all information we hold, including personal data.

Cookies and other similar technologies

We may use cookies and similar technologies (for simplicity reasons, hereinafter referred to as “Cookies”), when you use our websites, platforms, applications as well as other products and services.

Our Cookie Banner and consent management system show you a list of the Cookies we use, including their provider, purpose, description and other relevant information. In the default setting, only the essential Cookies are enabled. Via the consent management system, you can determine whether you allow the setting of additional Cookies or not. You can adjust your preferences at any time via the consent management system.

Further information about the ways that we may track your personal data including on social media (e.g., Facebook) can be found in the above Privacy Notice.

Disclosure to third parties

We may disclose your personal data to parties to fulfil the purposes described above including to provide services to you or your service provider. Due to SoftwareOne’s international group structure, personal data will be disclosed to certain departments and persons on a need-to-know basis to process personal data so that we can provide our services. For all intragroup data access and transfers, we comply with the provisions of the Privacy Act.

Third party service providers contracted by SoftwareOne may also receive personal data to provide or facilitate the provision of our services. These include, service providers who support us with order fulfilment, payment / billing, customer service, finance, auditing, fraud detection, IT services, communication, hosting, logistics, email delivery, marketing, sales, data analysis, event management, training, surveys, printing, archive, advisory and consulting services.

We may disclose your personal data to further recipients to the extent required to fulfil the purpose, such as private as well as public entities and institutions, including law enforcement, data protection authorities, tax authorities, credit  agencies, debt collectors, banks, courts, hotels or other companies insofar as there is a legal basis for such disclosure.

Disclosure overseas

As we operate in a number of countries it is possible that your personal data may need to be transferred outside of New Zealand to countries in which we operate including the European Union, the United Kingdom and Switzerland, in order to provide our services.  We will take reasonable steps to ensure that such recipients comply with the Privacy Act and maintain the confidentiality and security of your personal data.

Accessing or correcting personal data

You may contact us to access your personal data we hold about you and to request corrections if any details are inaccurate or incomplete. We may refuse to provide access you with to your personal data if:

• we are legally permitted to do so and consider it appropriate; or 
• are required by law to deny the request.

Questions and complaints

If you have any requests, comments, queries or complaints in relation to your personal data, our handling of your personal data or how we handle personal data generally, please contact our information officer at data-protection.apac@softwareone.com.

We will respond to any requests or complaints within a reasonable period (usually 30 days).

If you disagree with our response or any decision that we make in respect of your personal data including in respect of any complaint that you have made, you may refer your complaint to the Privacy Commissioner (Te Mana Matapono Matatapu) by visiting www.privacy.org.nz, calling 0800 803 909 or by emailing enquiries@privacy.org.nz.

Applicability

This Supplement forms an integral part of the above Privacy Notice and applies solely to Data Principals located in India.

This Supplement governs the processing of digital personal data by SoftwareOne in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules made thereunder ("DPDP Rules"), including:

• personal data collected in digital form within India; 
• personal data collected in non-digital form and subsequently digitized; and 
• processing of digital personal data carried out outside India in connection with the offering of goods or services to Data Principals within India, in accordance with Section 3 of the DPDP Act.

In the event of any inconsistency between this Supplement and the above Privacy Notice, the provisions of this Supplement shall prevail to the extent of such inconsistency for processing governed by Indian law.

Definitions

Unless otherwise defined herein, capitalized terms used in this Supplement shall have the meanings ascribed to them under the DPDP Act and the DPDP Rules.

For the purposes of this Supplement:

• "Board" means the Data Protection Board of India established under the DPDP Act; 
• "Data Principal" means the individual to whom the personal data relates and where such individual is 
• a child, includes the parents or lawful guardian of such child; or 
• a person with disability, includes her lawful guardian acting on her behalf.
• "SoftwareOne" means the relevant SoftwareOne entity acting as a Data Fiduciary in relation to the processing of personal data under Indian law.

Notice to Data Principals

Consent to the processing of personal data by SoftwareOne shall be obtained only upon the Data Principal’s acceptance of this Supplement and the above Privacy Notice.

Contact for Data Protection Requests

Any request for withdrawal of consent, request for access to information, correction, erasure, grievance or any other communication under the DPDP Act may be addressed to:

Designation / Department: Regional General Counsel
Email ID: data-protection.apac@softwareone.com

Alternately, the Data Principal may communicate his request at: Shweta.Sinha@softwareone.com.

Grievance Redressal Mechanism

SoftwareOne has established an effective grievance redressal mechanism to address grievances raised by Data Principals in relation to the processing of their personal data.

A Data Principal may submit a grievance by contacting the Grievance Officer at:

Name: Regional General Counsel 
Designation: Grievance Officer – India
Email ID: data-protection.apac@softwareone.com
Postal Address: 7th Floor, Tower 1A, International Tech Park, Near Sector 59, Behrampur, Gurugram, Haryana-122101.

SoftwareOne shall acknowledge the grievance and endeavor to resolve it within 30 days from the date of receipt.

A Data Principal shall exhaust the grievance redressal mechanism provided herein before approaching the Board, in accordance with Section 13 of the DPDP Act.

Nomination

A Data Principal may nominate one or more individuals to exercise her rights under the DPDP Act in the event of her death or incapacity.

Such nomination may be made by:

• submitting a request through the user account or digital interface made available by SoftwareOne; or
• submitting a written request to SoftwareOne using the contact details provided in this Supplement, along with such information and verification details as may be reasonably required by SoftwareOne.

Processing and Transfer of Personal Data Outside India

SoftwareOne may transfer personal data outside the territory of India only in accordance with:

• any restrictions notified by the Central Government on the transfer of personal data to specified countries or territories; and
• the conditions and safeguards specified by the Central Government through general or special orders.

Where such transfers occur, SoftwareOne shall ensure compliance with all applicable requirements under the DPDP Act, the DPDP Rules, and other applicable Indian laws.

Updates to this Supplement

This Supplement may be updated from time to time to reflect changes in applicable law, including amendments to the DPDP Act or the DPDP Rules, or guidance, directions or orders issued by the Government of India or the Data Protection Board of India. Material changes shall be notified to Data Principals through appropriate and reasonable means.

Children’s Personal Data

SoftwareOne does not knowingly process personal data of children, as defined under the DPDP Act.

Where processing of personal data of a child becomes necessary under applicable law, SoftwareOne shall ensure compliance with the requirements relating to verifiable parental consent and other safeguards prescribed under the DPDP Act and the DPDP Rules.

Additional DPDP-Specific Disclosures

Right to Withdraw Consent: Withdrawal of consent shall not affect the legality of processing carried out prior to such withdrawal.

Data Retention: SoftwareOne shall retain personal data only for such period as is necessary to fulfil the specified purpose or to comply with applicable law, after which such data shall be erased in accordance with the DPDP Act and the DPDP Rules.