The decision to move from Skype for Business to Teams had several advantages. As a cloud-based communication and collaboration platform, Teams provides modern communication tools and enhanced collaboration features, a complete new approach for the company. However, another advantage became obvious as Citywide confronted the COVID-19 pandemic. When restrictions required working remotely, Office 365 and Teams helped 600 employees to become effective remote workers.
Together with SoftwareONE experts, the Citywide team quickly developed a step-by-step implementation plan, including extensive assurance testing.
“The teams were tremendously effective. A project like this is never a one-person show. It takes collaboration and a range of expertise. Together, we had all that we needed.” Parry Singh, Head of IT Operations, Citywide Service Solutions
User adoption training helped facilitate a smooth and fast start with Teams after a prompt cutover. Instead of the planned face-to-face engagement, training was delivered remotely because of COVID-19 restrictions. SoftwareONE used Teams for training on Teams – a perfect introduction.
"People like it. During COVID-forced remote meetings, Teams has done wonders for us," said Singh.
The new platform immediately impacted Citywide's office workers from high-quality video and voice calls to working and collaborating on documents in real-time. A new level of flexibility, efficiency, and work productivity increased collaboration among colleagues and customers. Even with COVID-19 restrictions, SoftwareONE’s Adoption and Change Management had helped to create the basis for a smooth, fast, and productive transition from Skype to Teams.
Citywide assured high-quality and reliable communication and collaboration resources by engaging SoftwareONE's Managed Services for comprehensive operational and support services that significantly reduce the burden on internal IT staff. A dedicated support team cares for incident resolution, service and change requests, as well as user onboarding/offboarding. SoftwareONE’s Managed Infrastructure provides operational support and manages the complete communications environment for Citywide.