Linfox improves efficiency and delivery through SAP Managed Services from SoftwareOne

Streamlined SAP management for efficiency and agility

Heavily reliant on up-to-the-minute technology to manage their expansive, time sensitive operations, Linfox required industry leading SAP technical support from an external provider. In doing so, they could ensure smoother running of their supply chain management system and wider logistic operations. Get it wrong, and any minor downtime or inefficiency in the system would result in delivery delays, reduced productivity, and increased costs.

Partnering with a specialised SAP Managed Services Provider like SoftwareOne provides expert knowledge and efficient management of the system, resulting in increased productivity, reduced downtime, and improved cost management.

Established in 1956 by Lindsay Fox, Linfox offers a wide range of logistics services, including transportation, warehousing, distribution, freight forwarding, and supply chain consulting across various industries, including retail, healthcare, mining, beverages and consumer goods.

Currently operating in countries across Asia, Australia, New Zealand, and Europe, Linfox is known for its innovative and sustainable logistics solutions, leveraging technology to improve operational efficiency, reduce costs, and minimise environmental impact.

Reflecting upon their own management of SAP services and the impact it was having on internal resources and operations, Linfox decided to look outwards in an attempt to streamline and enhance its SAP technical support. Not achieving the results they were looking for, Linfox were looking to optimise the technical support of their SAP systems to improve overall business productivity and performance on the road.

Like any diligent business – especially one this size and stature – Linfox approached the market for their SAP Basis transition. The decision to outsource from in-house management to a third party was significant, and Linfox understandably considered the long-term impact on cost, productivity, and efficiency.

After careful consideration, Linfox chose SoftwareOne due to the high quality of service, unmatched skill set, confidence in delivery, and extensive history and trust between the two brands. An existing SoftwareOne customer, Linfox was already using various SoftwareOne products and services, and SoftwareOne’s Software licensing management and technology services. It was this existing familiarity with SoftwareOne that made them a trusted partner for Linfox.

The process

Knowing how Linfox’s SAP licensing and services were already being utilised, SoftwareOne proposed a simple solution that involved taking over full management of Linfox’s SAP Basis and Security support, effectively becoming the sole manager of the technical support of Linfox’s SAP solutions. The transition process was carried out over a three-month period, during which SoftwareOne worked closely with the Linfox team to ensure a smooth transfer of responsibility.

Feedback

Since the transition, SoftwareOne has received positive feedback from both IT team members and end-users at Linfox. The service and technical support provided has allowed the business to gain greater visibility into and control over its internal processes.