Digital Workplace Unified Communications

Connect employees, clients and partners, no matter where they are

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Digital Workplace Unified Communications Services

Your customers and partners need to call and reach your employees regardless of where they work. Hybrid and remote working is driving a shift from traditional PBX and voice systems to telephony and contact centre solutions that are 100-percent in the cloud. Moving voice and unified communications to the cloud requires specialist skills and knowledge that the typical IT team may not have.

Call SoftwareOne for Unified Communications services built on Microsoft 365, Amazon Connect or Google Workspace, Voice and Meet. We deliver expertise and modular, end-to-end telephony and contact centre solutions customised to any organisation’s needs. More than 5,000 customers and 3.6 million Microsoft 365 users rely on our managed solutions.

Lower costs with less risk

UC transformations reduce IT costs, drive productivity and improve customer engagement, but they require specialist expertise. From turnkey planning and cloud voice implementation to proficiency in contact centre migration and deployment, analytics and automation, our modular offerings deliver secure, flexible, real-time collaboration capabilities to meet any customer use case.

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Unified Communications solutions for every scenario

Cloud telephony services
Move your telephony to the cloud as a cost saving alternative to the PBX. Get PSTN calling using Microsoft Teams Phone System or Google Meet and Voice without hardware or maintenance contracts.
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Contact centre services
Ditch expensive on-premises contact centres and move your customer interactions to the cloud with Microsoft Teams or Amazon Connect. Raise your service and support levels with call routing, agent management, sentiment analytics, and reporting.
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UC professional services
Our Microsoft and Google certified UC specialists migrate meeting, voice, and telephony services to Microsoft Teams or Google Meet and Voice, eliminating the cost of legacy PBX and on-premises UC.
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UC managed services and support
Get 24/7 support for Microsoft and Google voice and collaboration tasks, with expertise from our Unified Communications specialists. Utilise voice and video analytics to ensure exceptional quality of experience for both your clients and employees.
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Call recording
Benefit from a managed call recording platform that ensures compliance and provides peace of mind. Capture and securely store important business calls effortlessly, meeting regulatory requirements and protecting data. Streamline operations, improve client service, and make informed decisions while maintaining legal compliance and industry standards.
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Adoption
Maximise your business potential with our Unified Communications adoption services. Our dedicated team will guide you through the seamless transition of UC into your organisation, enhancing productivity, and collaboration while delivering cost savings. Benefit from tailored UC solutions that meet your unique business goals for improving productivity and enabling effortless communication and collaboration across multiple channels and devices.
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SoftwareOne forges connections that enable the hybrid workplace

Welthungerhilfe collaborates to fight hunger
Germany's largest aid organisation needed managed UC and collaboration to keep meals flowing to those in need. They deliver because we did.
Roland Berger powers up collaboration
The management consulting leader relies on internal communication. SoftwareOne designed and implemented a cloud-based Microsoft Teams solution.
Citywide unified its workforce with Teams
The municipal services company rapidly transitioned to Microsoft Teams during COVID-19 with SoftwareOne Managed UC services.