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Unified Communications

Connect employees, clients and partners, no matter where they are

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Digital Workplace Unified Communications Services

Your customers and partners need to call and reach your employees regardless of where they work. Hybrid and remote working is driving a shift from traditional PBX and voice systems to telephony and voice solutions that are 100-percent in the cloud. Moving voice and unified communications to the cloud requires specialist skills and knowledge that the typical IT team may not have.

Call SoftwareOne for Unified Communications services built on Microsoft 365 or Google Workspace, Voice and Meet. We deliver expertise and modular, end-to-end telephony and call centre solutions customised to any organisation’s needs. More than 5,000 customers and 3.6 million Microsoft 365 users rely on our managed solutions.

Lower costs with less risk

UC transformations reduce IT costs but require deep expertise. From turnkey planning and implementation to specialised expertise in contact centre policy and training, analytics and automation, our modular offerings deliver secure, flexible collaboration capabilities built on Microsoft 365 and Teams or Google Voice and Google Meet.

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Unified Communications solutions for every scenario

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    Cloud telephony services

    Move your telephony to the cloud as a cost saving alternative to the PBX. Get PSTN calling using Microsoft Teams Phone System or Google Meet and Voice without hardware or maintenance contracts.

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    UC professional services

    Our Microsoft and Google certified UC specialists migrate meeting, voice, and telephony services to Microsoft Teams or Google Meet and Voice, eliminating the cost of legacy PBX and on-premises UC.

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    Contact centre services

    Ditch expensive on-premises contact centres with our easy-to-deploy cloud-based Microsoft Teams or Google Meet. Up your service and support game with interaction and sentiment analytics reporting.

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    UC managed services and support

    Get call-quality insights and support for Microsoft and Google-based collaboration and contact centres. Work confidently with support from our Microsoft Team or Google Workspace UC specialists.

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SoftwareOne forges connections that enable the hybrid workplace

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    When every second counts – Fighting hunger with a future-ready conferencing solution

    Welthungerhilfe needed a unified communications and collaboration solution in their daily work to combat hunger. We ensured a smooth transition from legacy telephone system to Skype for Business.

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    Roland Berger uses Microsoft Teams to improve staff collaboration

    As a leader in management consulting, communication is vital for Roland Berger. The company offers its staff a modern teamwork hub as the basis for effective, fast, and flexible communication and collaboration.

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    Citywide transforms communications to increase collaboration & flexibility

    By moving to Teams, SoftwareOne helped Citywide transform its communications to increase collaboration, flexibility, and speed which led to efficiencies in the business and greater employee satisfaction.

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