After a detailed analysis of the existing system landscape as well as the organizational structures and requirements of msg life, SoftwareOnr developed the Microsoft 365 architecture design and migrated the data to the new Azure cloud environment using the “lift-and-shift” method. With the introduction of the Microsoft Intune mobile device management solution, the company was able to integrate mobile devices into its own IT environment, increasing the agility and reach of corporate communications.
Microsoft Teams, SharePoint Online and OneDrive now serve msg life as new communication and collaboration platforms that enable centralized and decentralized communication with simple data exchange between employees, customers and partners.
In addition, extensive security and compliance settings completed the new working environment. The security concept created by SoftwareOne outlines the technical framework and safeguards the requirements of the GDPR, including the authentication of users or the access control of mobile devices.
Furthermore, the managed service SoftwareOne Unified Support for 365 regulates the continuous operation and support of the Microsoft 365 environment, reducing the burden on the internal IT department.
Customer Portal msg life
It wasn’t just employees who benefitted from the new solution. SharePoint Online was chosen as the basis for the development of a new and innovative customer portal, which serves to expand the B2B business. The previous customer portal was replaced and transferred to a new architecture with the support of SoftwareOne. Thanks to a sophisticated authorization model, msg life can provide its customers with individualized content after login that relates to the customer's corresponding product landscape. Using the new solution on mobile devices opened up new channels for product marketing and customer communication.
Adoption & Change Management Services
To ease the transition to the new way of working, msg life used SoftwareOne’s Adoption & Change Management (ACM) Services.
SoftwareOne helped employees to get to know their new working environment better and to facilitate the change in their working behavior. The focus was on building knowledge. Questions regarding usage were made available to all employees through use cases.
Numerous learning videos in German and English on the topic of Microsoft 365 were individually created and made available to all staff in a learning portal. FAQ sessions were also offered with the SoftwareOne trainers, where all employees had the opportunity to clarify open questions. In addition, a Microsoft 365 Communication and Collaboration Policy was developed by SoftwareOne. This is intended to continue to drive and consolidate the positive effects of the new working environment.