SoftwareOne case study

Hospitality organisation saves $1.7M on Oracle support costs annually

How SoftwareONE’s Audit Support and Oracle Software Compliance Review saved huge costs

A Middle Eastern hospitality organisation underwent a licence audit by Oracle’s License Management Services (LMS) team. After running the LMS collection tool on all systems, Oracle’s team came back with a non-compliance claim of $12.8M. At this point, the customer engauged with SoftwareOne. Through a thorough analysis of the customer’s Oracle contracts, SoftwareOne was able to determine that most of the non-compliance claims were incorrect and, once resolved, the customer was able to adjust its licence deployments to reduce the cost to $45K and save $1.7M on support annually.

Client: Middle Eastern hospitality organisation
Industry: Hospitality
Services: Oracle Audit Support, Software Compliance Review
Country: Saudi Arabia

We thought that collabouration with Oracle means a smooth audit process. It turned out that it wasn’t enough, and we had to get help. SoftwareOne supported us and helped us avoid spending unnecessary costs. On top of that, SoftwareOne also saved us costs. It was a successful collabouration.

About the client

A Middle Eastern organisation operating in the hospitality industry.

The challenge

The company was undergoing a licence audit by Oracle’s LMS team and engauged SoftwareOne to support with the audit process

The solution

Oracle performed an audit on a Middle Eastern hospitality organisation and concluded that the customer owed $12.8M for non-compliance issues. The customer partnered with SoftwareOne for support. SoftwareOne performed a detailed contract analysis of all licence entitlements obtained by the customer and determined that 99% of the alleged non-compliance for Oracle Middleware programmes were incorrect. The customer’s deployed Oracle WebLogic programmes were deployed to support several Oracle applications (e.g., Oracle Business Suite, Oracle Hyperion, Oracle JD Edwards). The licences available to the customer (Oracle Business Intelligence Suite Enterprise Edition, Oracle Hyperion Financial Management Plus, and Oracle JD Edwards Technology Foundation) already included the right to make use of Oracle WebLogic Programmes. As a result of these findings, Oracle dropped the non-compliance claims, reducing the initial $12.8M to $45K.

The result

In addition to saving money during the initial audit, SoftwareOne performed a licence review of the customer’s Oracle Hyperion, JD Edwards, and Business Intelligence licences and found that the organisation was not using Hyperion or Business Intelligence and was only using 2 of the 23 JD Edwards modules for which it was licenced. As a result, the customer decided to re-buy the required JD Edwards licences, therefore eliminating the support maintenance contracts for Hyperion, Business Intelligence, and the old JD Edwards licences and saving $1.7M annually.