SoftwareONE offers several levels of platform managed services (Silver, Gold, Platinum) with ability to serve ad-hoc change requests fully tailored towards and aligned with the customer’s business and IT strategies. Each offering is tailored to a customer’s particular situation.
World-class SAP Monitoring
Our Managed Services include an unparalleled focus on keeping your mission critical systems up and running. We apply purpose-built applications to monitor and predict downtime and security events before they occur.
‘White Glove’ Quality
For our Gold and Platinum platform managed service level we offer flexible demand and resource planning aligned with bi-yearly innovation and capacity assessment to optimize resourcing and spending leveraging state-of-the-art tooling and best practices.
Dedicated Success Manager
For the Gold and Platinum platform managed service level we offer a dedicated SAP Service Success Manager who supports the system landscape assessment process and identifies system optimization opportunities and participating in CAB to present technical change recommendations.
Business & IT Challenges
Inability to Efficiently Manage the SAP Platform
How can I efficiently and effectively manage/plan my capacity needs in-house?
Which tools can I leverage to optimize my cloud consumption as well as minimize unplanned downtime through advanced analytics?
Lack of Skilled Resources
How can I effectively hire the best resources to address my SAP technology platform needs?
How can I consolidate my key vendors to support my critical and other workloads in the cloud?
Total Cost of Ownership
How can I safely predict and optimize my spend on people, automation, and tooling as well as move from a CAPEX to OPEX model?
Download the Flyer
Get more insights with our Platform Managed Services for SAP flyer.
The customer’s strategic business direction is designed to ensure that IT operations can readily leverage cloud capabilities. SoftwareONE assisted the customer in migrating SAP to Azure by providing critical planning and implementation services. New flexibility and responsive support help the business conduct rapid testing and provisioning for competitive advantage.
SoftwareONE planned and managed the migration of the customer’s entire SAP solution from on-premises to Microsoft Azure in eight months. The re-architected SAP systems now include optimized workload distribution across the landscape, as well as fully automated high-availability (HA) and Disaster Recovery (DR) capacity.