The switch to Intune decreased costs, improved technology support capabilities, and enhanced device functionality. It also enabled AAA Washington to utilize a cloud-based management platform. Data is secure, and applications run across device types to provide provisioning enhancements, as well as new device deployment. The new solution controls a mix of Android and iOS devices and applications critical to ensuring that all AAA Washington’s remote workers, from ERS technicians to call center staff, have secure access to devices and apps without friction or security risk.
The emergence of COVID-19 working restrictions, along with the license expiration deadline for the aging MDM, made timing a critical factor. As a trusted partner, SoftwareONE responded quickly by assembling a technical and project management team to provide the planning, direction, and guidance needed to transition nearly 600 users to Intune promptly.
AAA Washington set five critical measures for a successful Intune implementation:
- A transition to Intune with minimal user or business interruption
- Solving BYOD user and device management problems
- Meeting the contract deadline to avoid a $58K renewal fee
- Easing management overhead and operational difficulties
- Expanding secure device management functionality
AAA and SoftwareONE collaborated to manage needed adjustments and gain new insights.
“The difference now is day and night,” said Kevin DeKay, Senior IT Manager, AAA Washington. “Intune has improved management, added device functionality, and broadened insights to improve our customer service delivery. That’s our objective.”
The new solution provided an opportunity to enhance and fine-tune security. The cloud-based Intune service enables both Mobile Device Management and Mobile Application Management (MAM) to isolate organizational data and control device use, including remote application management for mobile phones, tablets, workstations, and laptops.
As COVID-19 spread in the early months of 2020, AAA Washington had a sudden need for a more remote user base.
“We needed to move a few hundred call center staff to work from home,” said Chuck Stewart, IT Manager, AAA Washington. “With the assistance of SoftwareONE, Intune has allowed us to move from limited remote capabilities to new insight.”