Unified Communications

Your customers and partners need to call and reach your employees regardless of where they work. Hybrid and remote working is driving a shift from traditional PBX and voice systems to telephony and voice solutions that are 100-percent in the cloud. Moving voice and unified communications to the cloud requires specialist skills and knowledge that the typical IT team may not have.

Call SoftwareOne for Unified Communications services. We deliver expertise and modular, end-to-end telephony and call centre solutions customised to any organisation’s needs. More than 5,000 customers and 3.6 million Microsoft 365 users rely on our managed solutions.

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Lower Costs with Less Risk

UC transformations reduce IT costs but require deep expertise. Our UC services augment resource-constrained IT teams with Microsoft 365 and Teams, telephony, and contact centre expertise. From turnkey planning and implementation with managed UC infrastructures to specialised expertise in policy and training, analytics and automation, our modular offerings deliver secure, flexible collaboration capabilities fitted to your organisation's needs.

Unified Communications Solutions for Every Scenario

Cloud Telephony
Services

Move your telephony to the cloud as a cost saving alternative to the PBX. Get inbound and outbound PSTN calling using Microsoft Teams and Teams Phone System without hardware or maintenance contracts.

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UC Professional
Services

Get help choosing a UC solution. Our Microsoft-certified UC specialists can migrate meeting, voice, and telephony services to Microsoft Teams, eliminating the cost of legacy PBX and on-premises UC.

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Contact Centre
Services

Ditch expensive on-premises contact centres with our easy-to-deploy cloud-based Microsoft Teams solution. Up your service and support game with interaction and sentiment analytics reporting.

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UC Managed Services &
Support

Work confidently with 24x7 access to our UC specialists who manage your Microsoft Teams UC platform. Get call-quality insights and support for Teams meeting rooms, telephony, and contact centres.

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SoftwareOne forges connections that enable the hybrid workplace

Welthungerhilfe Collaborates to Fight Hunger

Germany's largest aid organisation needed managed UC and collaboration to keep meals flowing to those in need. They deliver because we did.

Related Blog Articles

01 august 2022
Unified Communications, User Productivity, Future Workplace, Digital Workplace
UCSimple, Collaboration, Video Conferencing, Video Collaboration

Choosing the Best Plan for Calling within Microsoft Teams

Organizations who use Microsoft Teams for Unified Communications can also leverage the calling feature. Find out how to select the best plan for making the most of the calling feature within Microsoft Teams.

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