Comprehensive support & substantial cost reduction with Managed Cloud

About the client 

Omnico is a leading global guest engagement technology company headquartered in the UK, with offices worldwide. The company provides customers a single transaction and engagement platform to drive maximum business and brand value. For example, a theme park can manage all its visitors’ data, from pre-booking rides to buying meals, using preloaded wrist bands.

The 'guest experience platform' collects all data to be managed securely in the cloud. The platform allows leading brands in the theme park, hospitality, casino, retail, and catering sectors to increase revenue and achieve seamless and personalized customer experiences for customer transactions.

The challenge

Omnico had relied on two partners to manage its direct and indirect Cloud Solution Provider licensing for Azure. But neither had the scale or breadth of service that Omnico needed to ensure its Azure spend was optimized and that customers were fully supported regardless of where they are located.

The Omnico team was responsible for all the operational requirements for up-to-date security, monitoring, data protection, and support across the complex environment. Critically, they wanted to improve the visibility of cloud consumption reporting to serve their clients better.

The solution

Omnico required a proven business partner to improve service levels and deliver additional depth to existing processes and security. They selected SoftwareOne’s AzureSimple and Managed Cloud services along with a stand-alone Technical Design Authority as-a-service (TDAaaS) project, to provide comprehensive Managed Cloud services for Omnico’s Azure environment.

The SoftwareOne global presence effectively supplies 24x7x365 multi-lingual support to Omnico and its customers across all geographies – Europe, the US, and Asia. The SoftwareOne services are invisible to Omnico customers, but the benefits are substantial. With the support of SoftwareOne Managed Cloud services, the refreshed Omnico platform has gained greater availability and security, including enhanced ISO27001/GDPR/ITIL compliance. The Managed Services package delivers speed, scalability, automated deployment, and rapid support response.

When COVID-19 hit, Omnico’s established business model was well-prepared to continue normal business operations, even in the face of the unforeseen crisis. Investments in robust cloud technology and global support ensured the business could quickly adapt and cope during the COVID-19 pandemic.