You cannot build a SAM maturity strategy until you understand where your organization stands. For this reason, it is crucial you know how to measure maturity through a SAM maturity assessment. A SAM Maturity Assessment will enable your organization see exactly where on the scale your SAM program has reached. Essentially, you will be provided with a benchmark to use as a starting point for designing your SAM roadmap. Think of this assessment as an exercise to guide you towards future success in software life-cycle management.
Once a SAM Maturity Assessment has been completed, you can use a SAM maturity model to better understand your place and where you need to go. Gartner has developed a SAM Maturity model of their own many have chosen to use, including us here at SoftwareONE. These are the are five components within this model:
#1 – Chaotic
When an organization has chaotic SAM, they are dealing with audits on an ad-hoc basis. They’re often dealing with multiple help desks, undocumented assets, and minimal IT operations.
#2 - Reactive
Once an organization has reached a reactive level, they are working with a step up from the bare minimum. The do not have much control over which of their IT assets are being used and where, and taking care of an audit feels more like putting out a fire. These organizations typically lack or have incomplete policies, procedures, resources, and tools.
#3 – Proactive
At this point, an organization would be tracking assets and able to analyze trends. The organization has moved from reacting to audits to predicting them. Mature problem configuration, change, and asset and performance management is fully in place.
#4 – Service
This is a stage an organization should begin working with IT as a service provider. Tools, procedures, and policies are being utilized daily to manage the software asset life-cycle. An organization will be able to define services, classes, and other pricing.
#5 - Value
An organization is fully optimized at this level of maturity and partnering with IT as a strategic business partner. An organization would now have enough accurate information to manage assets to business targets. Alignment can be done in nearly real time, so a program can adapt to changing business needs.